What are the responsibilities and job description for the Mortgage Clerk position at Cortex Consultants LLC?
Position : Mortgage Clerk
Location :St. Louis, Missouri - Onsite
Job Roles and Responsibilities:
What you'll do
- Procure information from Insurance Companies via Telephone
- Process tasks, post payments and payoffs in LoanServ
- Update insurance information in LoanServ
- Issue payments to insurance companies
- Prepare UPS labels for overnight mailings
- Work correspondence in the Electronic Customer File
- Prepare global system notes
- Prepare payoff quotes
- Research accounts and provide resolution
- Process Skip trace information
- Research accounts and provide resolution
- Work and import correspondence in the Electronic Customer File
- Document global system notes in Sagent
- Responsible for SFH-Guaranteed Loan Program support
- Processes loss claims according to SFG- GLP regulations, policies and procedures
- Performs account research and provides detailed analysis and advice to management and customers
- Provides Lender/Servicer customer service support regarding account via email and phone
- Provides loss claim-related assistance on projects to support the SFH-GLP and the SFH Claims Branch
- Processes all loss claim related sub tasks
- Answers phone calls, voicemail, status calls and emails
- Initiate tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB
- Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and service standards
- Processing of Chapter 13 Bankruptcy cases
- Processing of Chapter 7 Bankruptcy cases 410A
Qualifications
- 3 years of experience
- US Citizenship or Permanent Resident
- Ability to secure a DOD security clearance, must not have been unfavorably removed from a government position
What we offer:
We offers a wide range of benefits to its employees, including:
- 401(k) Retirement Plan
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time
- 11 Company Paid Holidays
- Medical & Dependent Care Flexible Spending Accounts
- Group Life & Accidental Death & Dismemberment (AD&D) Insurance
- Group Short Term Disability Insurance
- Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance
- Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Position may be eligible for a discretionary variable incentive bonus