Document Imaging Clerk

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Document Imaging Clerk (Non – LO – No Consumer Contact)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Document Services

REPORTS TO: Document Imaging and Validation Team Lead

TRAVEL REQUIRED: As Needed

WORK SCHEDULE: Required In Office

JOB SUMMARY:

The Document Imaging Clerk is responsible for preparing and scanning customer files and other internal customer documents into IBM’s Kofax Validation and OnBase modules. This role reports to the Document Imaging and Validation Team Lead.

JOB FUNCTIONS:

1. Document Imaging

• Scans documents according to batch class, ensuring text is clear and visible.
• Sets up loans and reorders documents according to document type, importance, and final delivery point.
• Sends documents to appropriate departments after imaging.
• Processes incoming packages and logs individual loans.
• Sorts loans according to document type and priority.
• Files as a system of organization and storage for all documents.
• Validates documents in the Kofax system promptly and efficiently.
• Audits packages and documents.
• Ensures RightFax emails are handled.
• Images and logs complaints, custodials, and processes checks.

Approx % of Time Performing Duty: 60%

2. Cross Team Collaboration and Communication

• Cross trains on Validation tasks and works on a rotating schedule with frequently changing tasks and responsibilities.
• Works closely with Senior and Team Lead to identify opportunities and provide solutions on imaging processes.

3. Intercompany Departmental Support

• Serves Originations team with imaging loan processing documents.
• Supports VMF Servicing teams with imaging mortgage account documents.
• Supports Retail with imaging sales and home center accounting documents.

4. Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• Education: High School diploma or equivalent required.
• Experience: 0 – 1 year experience
• General proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision.

• Competitive benefits including 401(K) includes 100% company match of the first 4%.

• Paid time off days (PTO), maternity/paternity leave, and holidays.

• Community involvement including Volunteer Paid Time Off (VTO).

• Tuition Assistance for your first degree

• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

• Collaborative and energetic work environment.

• Professional development and promotional opportunities.

• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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