What are the responsibilities and job description for the IT Support Specialist position at Solutions Inc?
Job DescriptionJob Responsibilities:
- Provide technical support to users in person, over the phone, or via remote access
- Install, configure, and troubleshoot hardware and software
- Set up and maintain computer systems and networks
- Monitor system performance and ensure security protocols are followed
- Assist in the implementation and management of IT projects
- Create and update documentation for IT processes and procedures
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience in IT support or a related role
- Excellent communication and problem-solving skills
- Strong knowledge of Windows and Mac operating systems
- Ability to work independently and collaboratively in a team environment
- Previous experience working in a help desk or technical support role
- Experience with virtualization technologies, such as VMware or Hyper-V
- Certifications in ITIL, CompTIA, or Microsoft are a plus
- Familiarity with network security and firewalls
- Salary range: $80,000 - $110,000 per year
- Health, dental, and vision insurance coverage
- 401(k) retirement plan with employer matching
- Paid time off and holidays
- Educational assistance for relevant certifications and training
- Opportunities for career growth and professional development
Salary : $80,000 - $110,000