What are the responsibilities and job description for the IT Support Specialist position at Fay Group?
Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
Join Us on Our Journey
We are currently looking for an IT Support Specialist to join our team.
Reporting to the VP, IT Operations, this position is responsible for providing support in assigned areas of responsibility that include the technical analysis, installation, maintenance, and modification of IT systems. This role analyzes and provides recommendations to improve the Company's IT systems.
This role performs standard troubleshooting and resolution for Tier I and Tier II applications, networks, servers, desktops, security operations, and technical issues allocated from the company's enterprise ticketing system, ServiceNow. Additionally, this position interacts directly with end customers to resolve technical issues related to the Company's IT systems and works to update and improve current systems.
Qualifications Include:
- High school diploma/GED required; Bachelor's degree in Computer Science, Business, or related field preferred
- 2 years' experience in information technology
- 1 years' experience with ServiceNow Enterprise ticketing system or similar software preferred
- 1 years' experience working with Governance, Risk, and Compliance (GRC) preferred
- Solid skills and experience in MS Word, Excel, and Outlook
- Strong verbal and written communication skills; ability to communicate to a nontechnical audience on technical issues
- Strong interpersonal skills
- Strong analytical skills coupled with sound judgement
- Demonstrated troubleshooting ability in order to identify, propose, and implement solutions to operational problems
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Good judgment with the ability to evaluate and resolve routine technical issues by following established procedures and escalating complex problems as needed
- Ability to document technical problems, educate, and mentor team members
- Ability to prioritize numerous tasks and manage shifting priorities
- Strong time management skills
- Client-focused with strong execution skills and results orientation
- High level of precision with attention to detail and consistency
- Flexible, open to change, and able to learn new things quickly
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, and the ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
- Ability to work flexible hours and be on-call
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
Compensation
- The hiring range for this position is between $21.05-$24.50 per hour
- This position is eligible for an annual discretionary bonus
Fay Cares
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $21 - $25