What are the responsibilities and job description for the Order Processing Coordinator position at Corporate Resources of Illinois?
Order Processing Coordinator – Itasca, IL
$24-$27/hour Plus Health Benefits, 401K Matching, and Hybrid Schedule
We are dedicated to the art and science of making ink, using our expertise in chemistry and manufacturing to bring color to our world. As a trusted partner to printers, packaging companies, and manufacturers throughout the United States, we deliver high-performance inks designed for precision, durability, and vibrancy. Our state-of-the-art facility allows us to craft solutions tailored to customer needs, while our service mentality ensures all customers feel valued from first conversation to final delivery.
We are searching for a people-focused and detail-oriented Order Processing Coordinator to take on the customer ordering process from beginning to end, entering orders into our ERP and tracking them throughout the process to ensure accuracy and efficiency. If you are personable with a keen eye for detail and strong communication skills, this role could be your next great opportunity.
Responsibilities:
- Own the order process from entry to fulfillment, ensuring every customer order is accurate, complete, and delivered on time.
- Work within ERP to maintain documentation of orders with accuracy, efficiency, and attention to detail.
- Act of the primary point of contact for customers primarily via email, providing clear communication, quick responses, and reliable updates.
- Review and verify order details, proactively catching errors or discrepancies and correcting them quickly.
- Monitor order progress and keep customers informed of timelines, changes, or back orders.
- Deliver excellent customer service by resolving inquiries quickly, professionally, and providing solutions.
Qualifications:
- At least one year of experience in a customer service or order entry role, preferably in a manufacturing environment.
- Experience working with ERP systems.
- Strong written and verbal communication skills.
- Able to provide excellent customer service over phone and email.
- Skilled in building customer relationships with great attention to detail.
Corporate Resources, on behalf of our client in Itasca, IL, is hiring for a full-time, permanent Order Processing Coordinator.
Salary : $24 - $27
