Customer Support Specialist

Customer Support Specialist – Elgin, IL

Salary: $50,000 to $60,000 Annually

We are a well-established manufacturer in the commercial lighting industry, providing innovative lighting and control solutions to businesses across a variety of markets. With a focus on quality, reliability, and customer partnerships, we have built our business around delivering products and services our customers can count on. Our team values collaboration, accountability, and building lasting relationships with both customers and employees.

This is an account-focused position that combines customer relationship management, sales support, and order coordination. You will work directly with established customers, help identify their needs, manage quotes and orders, and partner with the sales team to ensure accounts receive the attention and service they need. This is a great opportunity for someone with at least one year of customer-facing or sales support experience who enjoys taking ownership of accounts, solving problems, and being involved in the full customer experience.

What You'll Do

Account Management & Customer Relationships

• Manage ongoing relationships with assigned customer accounts, serving as a reliable point of contact for product questions, account needs, and general support.
• Learn customer requirements and purchasing needs to provide proactive service and maintain long-term business relationships.
• Address customer concerns, coordinate resolutions, and follow through to ensure issues are handled appropriately.
• Maintain consistent communication with customers regarding requests, product updates, and account activity.

Sales Support & Quoting

• Partner with the sales team to support existing accounts, respond to new inquiries, and coordinate customer opportunities.
• Prepare quotes, confirm pricing and product specifications, and communicate information to customers accurately.
• Follow up on outstanding quotes and customer requests to help move potential business forward.
• Identify additional customer needs and share opportunities with the sales team to support account growth.

Order Management & Coordination

• Process customer orders, verify product details, and ensure pricing, quantities, and delivery requirements are accurate.
• Coordinate with internal departments to confirm product availability, monitor order progress, and communicate delivery updates.
• Manage order changes, returns, and discrepancies while working toward timely customer resolutions.
• Track open orders and outstanding requests to ensure deadlines are met and customers remain informed.

What We're Looking For

• At least 1 year of experience in customer support, account coordination, sales support, or a related role.
• Experience processing orders, preparing quotes, and working directly with business customers.
• Strong communication and relationship-building skills with a customer-focused approach.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple customer accounts and priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with an ERP or CRM system is a plus.

Corporate Resources has been hired by our client to recruit for this open position and any/all other positions as requested and posted.