What are the responsibilities and job description for the Customer Success Specialist position at Corporate Resources of Illinois?
Customer Success Specialist – Schaumburg, IL
$52,000 - $60,000/Annually (Dependent on experience)
For the selected candidate, we will offer, full health benefits, vision, dental, 401(k) match and 2 weeks PTO
We are a well-established health and wellness manufacturer with over 20 years of experience helping people feel their best every day. Our inclusive product line supports a variety of wellness goals, including sleep, stress management, daily nutrition, and overall mind and body wellness. With multiple locations and a growing customer base, we are committed to providing high-quality products and exceptional customer experiences.
We are currently seeking a Customer Support Specialist to join our team. This role is ideal for someone who enjoys helping people, has strong attention to detail, and takes pride in delivering outstanding service.
Responsibilities
- Provide exceptional customer service through email, phone, and other communication channels as needed
- Process customer orders accurately and efficiently
- Enter and maintain order information within company systems
- Respond to customer inquiries regarding products, orders, shipping, and account information
- Assist customers with returns, exchanges, and credits
- Investigate and resolve customer concerns in a timely and professional manner
- Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction
- Maintain detailed and accurate records of customer interactions
Qualifications
- Minimum one year of customer service experience within an office setting (manufacturing or distribution industry is preferred but not required)
- Experience in Microsoft Suite
- Salesforce or SAP experience (preferred)
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Positive attitude and commitment to providing exceptional customer experiences
Corporate Resources, on behalf of our client located in Schaumburg, IL, is hiring for a full-time, permanent Customer Success Specialist.
Salary : $52,000 - $60,000