Customer Success Specialist

Customer Success Specialist – Schaumburg, IL

$52,000 - $60,000/Annually (Dependent on experience)

For the selected candidate, we will offer, full health benefits, vision, dental, 401(k) match and 2 weeks PTO

We are a well-established health and wellness manufacturer with over 20 years of experience helping people feel their best every day. Our inclusive product line supports a variety of wellness goals, including sleep, stress management, daily nutrition, and overall mind and body wellness. With multiple locations and a growing customer base, we are committed to providing high-quality products and exceptional customer experiences.

We are currently seeking a Customer Support Specialist to join our team. This role is ideal for someone who enjoys helping people, has strong attention to detail, and takes pride in delivering outstanding service.

Responsibilities

• Provide exceptional customer service through email, phone, and other communication channels as needed
• Process customer orders accurately and efficiently
• Enter and maintain order information within company systems
• Respond to customer inquiries regarding products, orders, shipping, and account information
• Assist customers with returns, exchanges, and credits
• Investigate and resolve customer concerns in a timely and professional manner
• Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction
• Maintain detailed and accurate records of customer interactions

Qualifications

• Minimum one year of customer service experience within an office setting (manufacturing or distribution industry is preferred but not required)
• Experience in Microsoft Suite
• Salesforce or SAP experience (preferred)
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Positive attitude and commitment to providing exceptional customer experiences