What are the responsibilities and job description for the Director Mid Market Account Management position at Corpay?
What We Need
CORPAY is currently looking to hire a Director Mid-Market Account Management within our NAT division. This position falls under our Client Services/Operations line of business and is located in Brentwood, TN.
In this role, you will lead a team as well as manage accounts through relationship building and problem resolution with the goal of reducing attrition in our mid-market segment. This position will improve the overall success of our customers retention, by targeted, proactive, outreach, as well as providing a dedicated source of escalation. This position works closely with our COE team, Sales, Credit and Risk, to ensure customer processes and commitments are met through effective management and client relations. This position ensures consistent, high quality, timely and effective resolution of all day-to-day implementation, installation or client support inquiries across multiple products.
As this team grows and more accounts are assigned to the dedicated team, the director will also be responsible for leading individual team members. Ensuring the proper team structure to support the on-going need and change to the business. 10 years related management and customer relationship experience and/or training, or equivalent combination of education and experience.
This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. You will report directly to the SVP of Operations and regularly collaborate with the team and departments.
How We Work
As a Director, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
The responsibilities of the role will include:
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
CORPAY is currently looking to hire a Director Mid-Market Account Management within our NAT division. This position falls under our Client Services/Operations line of business and is located in Brentwood, TN.
In this role, you will lead a team as well as manage accounts through relationship building and problem resolution with the goal of reducing attrition in our mid-market segment. This position will improve the overall success of our customers retention, by targeted, proactive, outreach, as well as providing a dedicated source of escalation. This position works closely with our COE team, Sales, Credit and Risk, to ensure customer processes and commitments are met through effective management and client relations. This position ensures consistent, high quality, timely and effective resolution of all day-to-day implementation, installation or client support inquiries across multiple products.
As this team grows and more accounts are assigned to the dedicated team, the director will also be responsible for leading individual team members. Ensuring the proper team structure to support the on-going need and change to the business. 10 years related management and customer relationship experience and/or training, or equivalent combination of education and experience.
This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. You will report directly to the SVP of Operations and regularly collaborate with the team and departments.
How We Work
As a Director, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
- Assigned workspace in our Brentwood office
- Company-issued equipment remote access
The responsibilities of the role will include:
- Improving client retention
- Acting as the primary source of escalation for client issues
- The ability to react quickly and decisively to resolve customer issues in a professional manner
- Conducting regularly scheduled calls, presentations to the largest clients, including training and education on products and/or processes.
- Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions
- Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
- Responding to calls and emails; utilize available tools to track appointments and manage priorities
- In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to clients
- Effectively interact with internal departments to support customer base.
- Introducing and/or promoting other Corpay products to satisfied client base
- Retaining client base of accounts and associated revenue through an appropriate level of contact with clients.
- Maintaining detailed account information in the contact management software
- 10 years in a Customer Success role
- 5 years in a leadership role with direct reports
- Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience that is required for the specific job level.
- Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
- Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
- Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
- Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
- In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
- Proficient phone and computer skills; Ability to answer and manage іnсomіng calls, make outbound calls, and work with the other internal departments.
- Experience in leading small-medium sizes team in a service environment.
- Training experience is a plus, as this team grows and new team members are brought on to support.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.