What are the responsibilities and job description for the IT Support Technician II position at Corning?
Date: Dec 18, 2025
Location: Canton, NY, US, 13617
Company: Corning
Requisition Number: 72502
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
Role Purpose
As the IT Support Technician II, you will be responsible for providing onsite and remote support for end-users at Corning’s Canton, NY plant. This role performs technical duties and activities within prescribed time frames in the office and manufacturing environments supporting a range of equipment including PCs, printers, servers, mobile devices, network equipment, etc.
Key Responsibilities
- Install, and maintain IT hardware and software.
- Provide first-level technical support including Desktop support, phones, applications, and peripherals.
- Manage inventory of spares and assets using Service Now, asset management tool.
- Train users and communicate IT initiatives, best practices, or any other relevant IT-related topics.
- Participate in plant IT-related activities.
- Support mobile devices and remote VPN users.
- Propose and deploy standardized solutions to eliminate reoccurring issues.
- Support the onboarding process by introducing new hires to Corning IT hardware, software, and IT policies.
- Develop and maintain documentation for support tasks.
- Protect data and ensure confidentiality of information.
- Deliver regular written and verbal status reports.
- Prioritize safety at all times.
Experiences/Education - Required
- Associate degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.
- Relevant certifications a plus.
- 3 years’ experience in an IT support role working with end-users.
- 3 years’ experience working with computer hardware and software, including installation and maintenance.
- Technical knowledge of computer hardware, computer software, printers, and peripheral equipment
- General knowledge of LAN/WAN equipment and topology (VPN, TCP/IP, Firewalls, etc.)
- General knowledge of mobile devices (Android and Apple)
- Advanced knowledge of Windows OS and O365
- Ability to lift heavy equipment (up to 40 lbs.) and climb ladders/lifts. Extensive walking throughout the plant to meet with users directly.
- On-Call monthly rotation.
Experiences/Education - Desired
- General knowledge of Oracle and SQL databases.
- General knowledge of MacOS
- Strong knowledge of Service Now or similar ticketing and asset tracking system
- Organizational and planning abilities, with the ability to manage shifting priorities.
- Excellent communication, interpersonal, and influencing skills.
- Must be a self-starter, able to work in a team environment, and set example for more junior colleagues and contractors.
This position does not support immigration sponsorship.
The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.
Nearest Major Market: Massena
Salary : $48,691 - $66,951