What are the responsibilities and job description for the IT Customer Service Support position at Wires Computing?
We are looking for a Customer Service Representative who is enthusiastic about technology and repairs.
The ideal Customer Service Representative would be highly motivated and proficient with all types of computers as well as knowledgeable about mobile devices. Capable of answering phone calls and managing customer service.
The ability to troubleshoot hardware is very important. While we encourage all to apply, those without hardware experience may be rejected. Software skills are only about 25% of the position. Attention to detail is imperative for this position, as some mistakes can be very costly. Someone who can independently resolve problems using resources available to them is ideal.
We are looking for a Customer Service Representative with an outgoing, positive attitude and a friendly demeanor. Strong communication and customer service skills are required, electronics experience is preferable. Hours typically would range from 35-40 hours a week to start, with room to increase if desired. College student are encouraged to apply, but we are looking for someone with year round availability.
Daily tasks may include:
- Talking with customers and offering repair solutions based on our services
- Contacting customers to follow up about repairs/updates/status
- Answering phone calls to assist customers
- Organizing parts for repairs
- Communicating with other team members about current repairs
- Recording notes in ticket system for record keeping of repairs
- Shipping/receiving parts for devices
This job is a "retail" based environment but typically the techs time would be split fixing devices and talking with customers in the store for products and services we can offer.
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Stable -- traditional, stable, strong processes
- Team-oriented -- cooperative and collaborative
Hours per week:
- 35-40
Typical start time:
- 12PM
Typical end time:
- 7PM
This Job Is:
- Open to applicants who do not have a college diploma
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $18 - $22