Technical Account Manager

Technical Account Manager

Type: Direct Hire

Location: Tucson, AZ

Work Setting: Hybrid

Position Overview

The Technical Account Manager position is a client-facing opportunity that blends account management, light consulting, and strategic IT sales.

You’ll be the primary contact for a set of business clients, helping them:

• Understand how technology supports their goals
• Plan and prioritize IT projects and investments
• Get full value from the services and solutions they’re using

This position is a great fit for someone who enjoys building relationships with business leaders, has strong communication skills, and is comfortable talking about IT services in business terms.

Key Responsibilities

• Own a portfolio of assigned client accounts and be accountable for overall client satisfaction
• Serve as the main point of contact for client leadership (Owners, Managers, Directors, etc.)
• Lead regular strategy and planning meetings, including annual IT roadmaps and budgeting discussions
• Recommend projects, upgrades, and hardware aligned to each client’s goals
• Understand the full catalog of services and partner offerings; identify and pursue upsell, cross-sell, and renewal opportunities
• Create quotes and proposals for IT projects and hardware
• Build a deep understanding of each client’s business drivers and challenges
• Proactively monitor account health, identify risks, and schedule check-ins to address issues before they escalate
• Coordinate closely with Business Development and Technical teams to ensure smooth onboarding of new clients and successful project delivery
• Track and report on account status, including onboarding progress, risk areas, escalated issues, special initiatives, and overall client sentiment

What You’ll Bring

• Positive, professional presence and a collaborative mindset
• Strong attention to detail and accuracy in documentation, quotes, and communication
• Confident, solutions-focused approach with the ability to work independently
• Sound judgment and a strong ethical compass when making recommendations
• High energy, self-motivated, and comfortable managing your own time and priorities
• Excellent communication skills (phone, video, email, and in-person)
• Solid general computer skills, including MS Word, Excel, and PowerPoint
• Genuine curiosity about how clients run their businesses and how technology can support them
• Openness to coaching, feedback, and ongoing learning—especially around the MSP / IT services industry
• Ability to handle objections professionally and turn interest into concrete opportunities
• Comfort working in a fast-paced, constantly evolving environment
• Team-first attitude and alignment with the company’s core values

Minimum Qualifications

• Bachelor’s degree or 3 years of experience in a related client-facing position (account management, IT services, MSP, or technical sales)
• Proven history of meeting or exceeding sales, retention, or growth targets
• Experience working with business and/or C-level decision makers in a B2B environment
• Strong professional communication skills, both written and verbal
• Demonstrated success working collaboratively across teams