What are the responsibilities and job description for the IT Support Specialist position at CornerStone Technology Talent Services?
IT Support Specialist / Service Desk Analyst (Contract)
Location: Irving, TX (Onsite)
Employment Type: Contract (3–4 months with potential extension)
Overview
We are seeking a highly responsive and customer-focused IT Support Specialist / Service Desk Analyst to join our team on a short-term contract with potential for extension. This role will provide hands-on technical support across a fast-paced environment, ensuring timely resolution of IT issues and a seamless user experience.
This is an urgent need, and the ideal candidate will be able to quickly step in and contribute from day one.
Key Responsibilities
- Respond to helpdesk incidents and support requests in a timely and professional manner
- Log, categorize, prioritize, and resolve service desk tickets in accordance with established processes
- Troubleshoot hardware, software, network, and cloud-related issues
- Investigate system and network alerts and take appropriate action
- Provide technical support to employees and contractors, both onsite and remotely
- Escalate recurring or widespread technical issues to IT leadership
- Support onboarding and offboarding processes, including account setup, access, and equipment management
- Install, configure, and maintain computer systems, applications, and cloud services
- Assist with hardware standardization efforts and application deployments
- Create and maintain knowledge base documentation for end-user support
- Track and manage IT inventory, assets, and supplies
- Evaluate compatibility of new solutions with existing infrastructure
- Collaborate with internal teams to ensure efficient issue resolution
- Provide technical support for internal events as needed
- Participate in after-hours support or special projects as required
- Stay current with emerging technologies and best practices
Qualifications
- 3 years of experience in IT support, service desk, or technical support roles
- Strong troubleshooting skills across hardware, software, and network environments
- Experience supporting cloud-based applications and services
- Familiarity with ticketing systems and IT service management processes
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with user onboarding/offboarding and access management
Work Environment
- Primarily onsite role in Irving, TX (up to 5 days per week as needed)
- Occasional after-hours support may be required
Additional Requirements
- Candidates must reside within a reasonable commuting distance of Irving, TX
- Ability to start on short notice is highly preferred
Salary : $23 - $25