What are the responsibilities and job description for the PMO Manager position at CornerStone Technology Talent Services?
PMO Manager
Type: Direct Hire / Permanent
Location: Irving, TX
Work Setting: Hybrid
Our client is seeking an experienced PMO Manager to lead enterprise portfolio management and support strategic, business-focused initiatives across multiple divisions. This position will ensure projects align with organizational goals while establishing standards, improving processes, and providing leadership visibility into project performance.
This is a business-side PMO position focused on operational and organizational initiatives rather than deeply technical IT project delivery.
The ideal candidate will have strong experience in portfolio management, PMO governance, process documentation, and stakeholder collaboration.
Key Responsibilities
- Manage enterprise project portfolio oversight, ensuring initiatives align with organizational strategy and leadership priorities
- Oversee and coordinate business-focused projects, programs, and strategic initiatives across multiple divisions
- Monitor resource allocation and team capacity to support successful project delivery
- Establish and maintain project management standards, methodologies, and tools
- Provide executive-level reporting and visibility into project status, risks, and performance
- Develop and maintain operational documentation, including workflows, governance guides, and procedural documentation
- Support continuous service improvement (CSI) initiatives, including facilitating post-incident reviews and implementing operational improvements
- Help maintain the organization’s knowledge management resources, including internal documentation libraries and learning materials
- Partner with stakeholders to translate business goals and workflows into clear procedural and technical documentation
Required Skills & Experience
- 5 years of experience in portfolio management, project management, or PMO leadership
- Experience managing or supporting a Project Management Office (PMO)
- Advanced proficiency in the Microsoft productivity suite, including:
- Word
- Excel
- PowerPoint
- Microsoft Planner (Premium Edition)
- Visio (or Lucidchart)
- Experience using Microsoft Planner to manage projects or portfolios
- Strong technical writing and documentation skills
- Ability to collaborate with stakeholders and document business processes, procedures, and workflows
- Experience supporting continuous improvement or service improvement initiatives
Preferred Qualifications
- Familiarity with ITIL Continuous Service Improvement (CSI) practices
- Experience facilitating Post-Incident Reviews (PIRs) and implementing process improvements
- Background in business analysis or process improvement
- Experience with business process automation (BPA) initiatives
Ideal Candidate
The ideal candidate has experience working within a PMO environment and enjoys building structure through governance, documentation, and process improvement. This individual should be comfortable working with business stakeholders and supporting enterprise-level initiatives in a non-technical, operations-focused environment.