What are the responsibilities and job description for the Information Technology Support Specialist position at CornerStone Technology Talent Services?
IT Support Specialist
Type: Contract-to-Hire
Location: Irving, TX 75061
Work Setting: Onsite
Overview:
We are seeking a motivated IT Support Specialist who enjoys solving technical problems and working with modern technology. This opportunity is ideal for someone who thrives in a fast-paced environment, supports multiple systems, and is eager to grow their technical skillset—including exposure to automation and AI tools. You will play a key part in supporting end users, maintaining systems, and helping improve overall IT operations.
Key Responsibilities:
- Provide onsite and remote technical support to end users
- Troubleshoot hardware, software, and basic network issues
- Install, configure, and maintain Windows 10/11 systems
- Support Microsoft Office applications and user productivity tools
- Assist with mobile device support (iOS and Android)
- Help manage virtual environments (Microsoft Virtual Server or similar)
- Use remote tools, scripting, or automation to resolve issues efficiently
- Document issues, resolutions, and processes clearly
- Assist with system updates, patching, and performance improvements
- Leverage AI and modern tools to streamline support and troubleshooting
- Collaborate with team members to improve IT processes and systems
Qualifications:
- 2–3 years of experience in IT support, help desk, or similar position
- Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office
- Experience with desktop/laptop support and troubleshooting
- Familiarity with remote support tools
- Basic understanding of networking concepts
- Exposure to mobile device support (iOS/Android)
- Comfortable learning new technologies, including AI-driven tools
Nice to Have:
- Bachelor’s degree in IT or related field
- CompTIA A , Network , or Microsoft certifications
- Basic scripting experience (PowerShell or similar)
- Experience with ticketing systems or ITSM tools
- Exposure to virtualization technologies
What You’ll Bring:
- Strong problem-solving and analytical skills
- Clear communication with a user-focused mindset
- Reliability, professionalism, and accountability
- A proactive, team-oriented attitude
- Curiosity and a desire to continuously learn