What are the responsibilities and job description for the Patient Access Specialist position at CornerStone Staffing?
Patient Access Specialist
Location: Cary, NC | Hybrid
COMPENSATION & SCHEDULE
• Pay: $22.50 per hour
• Operating hours: Monday–Friday, 8:00 AM–8:00 PM EST
• Flexible schedule required within operating hours
• Occasional Saturday shifts and overtime based on business needs
• Employment Type: Temporary
ROLE IMPACT
Help patients gain timely access to critical therapies by supporting insurance, reimbursement, and financial assistance processes. As a Health Services Specialist, you will serve as a key liaison between patients, providers, payers, and internal teams to ensure accurate documentation, efficient case management, and a positive patient experience while maintaining compliance with healthcare regulations.
KEY RESPONSIBILITIES
• Complete insurance verification, benefits investigation, and patient eligibility reviews.
• Assist patients with financial assistance, copay, and foundation support programs.
• Communicate with patients, healthcare providers, payers, and internal partners to obtain and verify required information.
• Document all case activity accurately, resolve outstanding items, and escalate reimbursement or patient access barriers when appropriate.
• Meet established productivity, quality, and service-level expectations while supporting multiple workflow areas as business needs require.
MINIMUM QUALIFICATIONS
• Experience supporting insurance verification, benefits investigation, financial assistance, specialty pharmacy, or healthcare-related patient support services.
• Strong communication, documentation, and customer service skills with the ability to manage multiple priorities.
• Ability to work a flexible hybrid schedule, including required onsite attendance, occasional Saturdays, and overtime as needed.
CORE TOOLS & SYSTEMS
• Benefits verification and reimbursement management systems
• Electronic documentation and case management platforms
• Microsoft Office applications
• HIPAA-compliant healthcare systems
PREFERRED SKILLS
• Experience supporting specialty pharmacy or patient access programs.
• Knowledge of reimbursement, copay assistance, and foundation programs.
• Ability to thrive in a fast-paced, metrics-driven healthcare environment.
LEGAL NOTICE
Employment is contingent upon successful completion of any required pre-employment screening and verification processes.
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