Insurance Call Center Agent

CornerStone Staffing is hiring for a reputable insurance provider committed to delivering exceptional service and peace of mind to every policyholder. If you thrive in fast-paced call center environments and have a passion for helping others, you might be our next Insurance Call Center Agent!

Insurance Call Center Agent

Location Tampa, FL | Onsite

COMPENSATION & SCHEDULE

• $18/hr

• Monday – Friday, 7am - 6pm (Flexible for OT / weekends as needed)

ROLE IMPACT:   This role supports policyholders by providing critical front-line service for insurance-related inquiries. Success is defined by responsiveness, clarity in communication, and the ability to resolve calls efficiently while identifying lead opportunities and maintaining a high level of professionalism.

KEY RESPONSIBILITIES

• Handle inbound calls from policyholders, agents, and mortgage companies regarding coverage, billing, and general policy inquiries

• Respond accurately to First Notice of Loss (FNOL), billing, and mortgage-related calls

• Process endorsements such as mortgage updates and document uploads (IT)

• Provide technical and procedural guidance to clients and internal team members

• Maintain service standards while documenting all customer interactions

MINIMUM QUALIFICATIONS

• 2 years of experience in a high-volume customer service call center

• Proficient in Microsoft Office, especially Word, Outlook, and Excel

• Strong communication skills with a professional phone presence

• Ability to multi-task and resolve issues under time pressure

CORE TOOLS & SYSTEMS

• Microsoft Word

• Microsoft Outlook

• Microsoft Excel

• Call center telephony platforms (unspecified)

• CRM or policy management systems (unspecified)

PREFERRED SKILLS

• Conflict resolution or negotiation experience

• Experience in insurance industry or understanding of insurance terminology

• Bilingual (Spanish/English) a plus

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy