What are the responsibilities and job description for the Customer Servcice / Collections Agent position at CornerStone Staffing?
CornerStone Staffing is seeking Customer Service/Collections Agents with a great team work ethic and with experience in fast paced environment.
If you have this experience we have the right job for you!
Customer Servcice / Collections Agent
Location Whiteville, NC | Onsite
COMPENSATION & SCHEDULE
• $15.00/hourly
• Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime
• EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches)
• Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end
• Holiday availability required for temporary staff
ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.
KEY RESPONSIBILITIES
• Follow established procedures to collect delinquent accounts with professionalism
• Achieve metrics including call volume, contact percentage, and promises kept
• Negotiate repayment plans based on client capability and intent
• Maintain accurate and professional documentation in the collection system
• Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure
MINIMUM QUALIFICATIONS
• 1 year of call center experience — Required
• 3 years of customer service experience — Required
• High School Diploma or equivalent (GED) — Required
• Stable work history with at least 1 year in all previous roles
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Outlook, Word, Excel)
• Collection management systems
• Telephony/dialer systems
PREFERRED SKILLS
• Bilingual proficiency — Highly preferred
• Strong verbal and written communication
• Sound decision-making and time management
• Team collaboration in high-pressure environments
COMPLIANCE REQUIREMENTS
• Must pass criminal background check and drug screening
• Provide two verifiable employment references
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