Housing Case Manager

Cornerstone of Hope is assisting in the recruitment process for LivWell's Support Service's Housing Case Manager. While Cornerstone will conduct the initial screening and coordination, the final hire will be made by and work on-site with LivWell Community Health Services.

POSITION: HOUSING CASE MANAGER

DEPARTMENT: Support Services

REPORTS TO: Support Services Housing Manager

STATUS: Non-Exempt/Hourly

Company Overview:

LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STDs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.

Position Overview

The Support Services Housing Case Manager offers person-centered support while guiding clients through the social services and healthcare systems regarding housing stability. The Support Services Housing Case Manager works closely with clients to provide coordination of resources, goal setting, and establish continuity of care through ongoing evaluation of needs and personal support systems. This position also collaborates with a multidisciplinary team to identify and eliminate barriers to care and treatment adherence.

As a Housing Case Manager, typical duties would be:

• Meet with clients to conduct a comprehensive assessment of housing needs, verify eligibility for services, and introduce opportunities within the program for assistance.

• Completing client enrollment into eligible programs and developing an Individualized Care Plan in collaboration with the client to secure suitable support services and assistance in alignment with the program guidelines.

• Determining and providing the level of assistance as deemed by the support level and referring emergency needs to the appropriate service area.

• Arranging client-centered services to coordinate care plans, such as area resources, transportation to appointments, education, advocacy, and linking to external agencies, specifically for housing needs and services.

• Making regular contact with clients via phone, text, in-person, home visits, or other means to assess needs and record progress toward housing goals.

• Creating files, inputting data, and documenting encounters appropriately

• Collaborating with a multidisciplinary team to assist in client medication adherence efforts and report housing status to the team.

• Managing the scheduling and completion of the recertification process

Originated: 08.25.2021 Revised: 03/01/24 JD_1011

• Working collaboratively with external partners and funding agencies to establish a network of available external client resources including landlord relationships.

• Ensuring compliance with quality standards, adhering to departmental goals, objectives, standards of performance, and all policies and procedures

• May assist clients with Medicaid, Medicare, insurance, and disability documentation.

• Performing other duties as assigned and occasional travel as required for training, in-home visits, and clinics.

• Assist clients in securing suitable housing, considering each client’s situation and need, providing housing location services, rent, mortgage, and/or utility assistance as appropriate.

• Schedule and manage annual recertification of clients including but not limited to housing inspections.

• Develop relationships, conduct training, establish guidelines, maintain engagement, and serve as an advocate and liaison between clients and landlords in all service counties.

• Maintain an up-to-date directory of housing availability in all service counties.

• Properly understand all duties within the housing program structure to provide assistance or backup functions as necessary.

• Any other duties assigned.

This job may be for you if:

• You have well-developed active listening skills.

• You can work under pressure.

• You see the benefit of working with diverse populations.

• You can balance competing priorities.

• You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement.

• You communicate clearly, both in written and verbal form, and do so with warmth and tact.

• You understand the importance of privacy and staying in compliance with regulations.

• You are comfortable talking to people on the phone or in person.

• You take ownership of tasks and can work self-sufficiently.

• You work well independently and in a team environment.

• You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement.

• You are computer literate and competent in the use of Microsoft Office and database systems.

• You have a valid driver’s license in your state of residence and are insurable to drive LivWell CHS’ vehicles.

• You can accommodate occasional evening and weekend work hours plus travel, including overnight and multiple days, to meet the requirements of the position.

• You are willing to become a certified HIV tester to assist with events as necessary.

• You can lift files, documents, supplies, etc., up to 25 pounds.

• You care about the mission and want to make an impact.

Originated: 08.25.2021 Revised: 03/01/24 JD_1011

Required Qualifications:

• High school diploma or equivalent required

• Associate degree in Social Work, Human Services, or a related field preferred

• One year of social work experience and/or a health-related field

Preferred Qualifications:

• Bachelor’s degree in social work, Human Services, or related field

• Two years of social work experience in a health-related field

Physical Demands:

The physical demands described here represent those that must be met by any worker to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal-opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person