What are the responsibilities and job description for the Cornerstone Equipment - Lead Shop Service Technician position at CORNERSTONE INDUSTRIAL SERVICES LLC?
JOB PRIMARY RESPONSIBLITIES
- Partner with the Operations Manager to lead daily service operations by training, empowering, and directing technicians while maintaining organized workflows, schedules, work orders, timesheets, PM tracking, and parts requisition
- Lead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence.
- Support revenue and profitability goals by improving workflow, assisting with estimates and approvals, managing job logistics, and maintaining technician billing efficiency above 90%.
- Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifying additional billable repair opportunities on customer equipment.
- Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely, accurate repairs.
- Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards.
- Assist with building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training.
- Maintain professional growth through continued education, training, and industry seminars.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
- Assists team members with any necessary and essential task to ensure fully functional organization.
- Provide excellent customer service, with a highly positive and friendly approach.
- Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
- Other duties as assigned.
Salary : $30 - $38