Cornerstone Equipment - Lead Shop Service Technician

JOB PRIMARY RESPONSIBLITIES  

• Partner with the Operations Manager to lead daily service operations by training, empowering, and directing technicians while maintaining organized workflows, schedules, work orders, timesheets, PM tracking, and parts requisitions. 

• Lead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence. 

• Support revenue and profitability goals by improving workflow, assisting with estimates and approvals, managing job logistics, and maintaining technician billing efficiency above 90%. 

• Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifying additional billable repair opportunities on customer equipment. 

• Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely, accurate repairs. 

• Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards. 

• Assist with building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training. 

• Maintain professional growth through continued education, training, and industry seminars. 

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES: 

• Assists team members with any necessary and essential task to ensure fully functional organization.  

• Provide excellent customer service, with a highly positive and friendly approach.  

• Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task. 

• Other duties as assigned.