What are the responsibilities and job description for the Cornerstone Equipment- Field Service Technician position at CORNERSTONE INDUSTRIAL SERVICES LLC?
JOB PRIMARY RESPONSIBLITIES
- Performing thorough preventative maintenance checks (PMs) and condition reports on client’s equipment on site.
- Recommending needing repairs to the customer/client and securing additional billable work while on-site performing PMs.
- Ascertaining service problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Performing proficient repairs on equipment (mainly forklifts, scissor lifts, tractors, and mowers) on-site at the customer facility.
- Running breakdowns for customers (includes providing diagnostics and making applicable repairs).
- Providing technical and diagnostic guidance and assistance to field service technicians by utilizing technical knowledge, experience, industry experts, and manufacturer-provided technical publications and personnel in an effort to repair customer equipment in a timely manner.
- Working with team members and customers in the resolution of disputes and opportunities.
- Acting as point of contact for customers and ensuring all billable hours are accounted for.
- Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Promoting long-term customer satisfaction.
- Professional development through attendance at seminars, training courses, etc.
- Involvement in open houses, info-seminars, trade shows and other customer related programs.
- Work closely with other departments within the organization to resolve customer problems.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
- Assists team members with any necessary and essential task to ensure a fully functional organization.
- Provide excellent customer service, with a highly positive and friendly approach.
- Carry out all company Core Values and be available and ready to assist with any other appropriate job task.
- Other duties as assigned.
Salary : $26 - $35