What are the responsibilities and job description for the Cornerstone Equipment- Industrial Field Technician position at CORNERSTONE INDUSTRIAL SERVICES LLC?
JOB PRIMARY RESPONSIBILITIES
- Recommending needing repairs to the customer/client and securing additional billable work while on-site performing PIMs.
- Ascertaining service problems and services by listening to customers’ description of symptoms, clarifying description of problems, conducting inspections, and understanding application.
- Performing proficient repairs on equipment (mainly forklifts, scissor lifts) on-site at the customer facility.
- Running breakdowns for customers (includes providing diagnostics and making applicable repairs).
- Providing technical and diagnostic guidance and assistance to field service technicians by utilizing technical knowledge, experience, industry experts, and manufacturer-provided technical publications and personnel in an effort to repair customer equipment in a timely manner.
- Working with team members and customers in the resolution of disputes and opportunities.
- Acting as a point of contact for customers and ensuring all billable hours are accounted for.
- Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Promoting long-term customer satisfaction.
- Professional development through attendance at seminars, training courses, etc.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
- Assists team members with any necessary and essential task to ensure a fully functional organization.
- Provide excellent customer service, with a highly positive and friendly approach.
- Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
- Other duties as assigned.
Salary : $21 - $29