About the Role

As the Operations Manager, you will oversee the day-to-day operations of specific accounts, ensuring smooth execution of client accounts, efficient workforce management, and compliance with company standards. You'll serve as the operational backbone between recruiting, field staff, and clients, driving performance, cost control, and client satisfaction.

Key Responsibilities

Client & Account Management

- Act as the primary operations contact for assigned client accounts.- Partner with onsite managers and client leadership to review staffing performance, fill rates, and service quality.- Respond quickly to client needs, escalations, and operational challenges.- Participate in business reviews and assist in developing account growth strategies.

Workforce & Scheduling Oversight

• Ensure staffing levels meet client needs across multiple accounts.- .
• Oversee scheduling, shift coverage, and contingency planning for call-outs.
• Support onboarding, orientation, and placement of new hires.
• Monitor employee performance and enforce grooming, conduct, and compliance standards.

Operational Performance

• Track and report KPIs such as fill rates, overtime, turnover, and client satisfaction.
• Implement processes to reduce overtime and optimize labor utilization.
• Conduct site visits, quality checks, and ensure compliance with labor laws and safety standards.
• Identify inefficiencies and propose continuous improvement initiatives.

Payroll & Compliance

• Review and approve timesheets, ensuring accurate payroll submissions.
• Investigate and resolve payroll discrepancies with HR and Finance.
• Maintain compliance with FLSA, state labor laws, and client policies.
• Document incidents, coaching, and corrective actions in accordance with company policy.

Team Leadership & Development

• Directly manage onsite supervisors and support staff.
• Coach and mentor team members to build leadership capabilities.
• Support recruiting by providing feedback on candidate performance and client-specific needs.
• Foster a culture of accountability, recognition, and continuous improvement.

Qualifications

• Bachelor's degree in Business, Hospitality, or related field preferred; equivalent experience considered.
• 3-5 years of experience in staffing, hospitality, or operations management.
• Proven leadership skills managing multi-site teams and client accounts.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Knowledge of labor compliance, payroll processes, and workforce scheduling tools.
• Ability to work flexible hours, including evenings/weekends as needed.

Why Join Us

Competitive salary performance bonus opportunities.- Career advancement within a growing staffing organization.- Direct impact on client satisfaction and employee success.- Supportive, team-oriented environment with national account exposure.