What are the responsibilities and job description for the Customer Care Representative position at Cornerstone Capital Bank?
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.
- Location: Onsite in Englewood, CO
- Compensation: $20-25/hr
Key Responsibilities:
- Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
- Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
- Answer customer inquiries, complaints, or concerns
- Customer service de-escalation with prompt and effective response
- Strong attention to detail
- Strong note taking skills – effective written communication
- Strong verbal communication skills
What you’ll need to be successful:
- High School Diploma or equivalent
- 2 years experience call center/phone experience
- Minimum 2 years related mortgage experience a plus, but not required
- Must have high level of integrity and professionalism
- Must have experience using Microsoft Office Suite
- Working knowledge of Microsoft Office products
- Bilingual in Spanish a plus
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $25