Sr. Servicing Transfer Coordinator

Job Details

Description

• No agencies or 3rd party Recruiters please. Thank you! ***
  
  

Who We Are

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who We Are Looking For

We are seeking a seasoned Sr. Servicing Transfer Coordinator that has strong project management skills to ensure efficient, timely and successful servicing transfers. This role is responsible for coordinating with external counterparties, vendors and internal partners. Along with understanding prior servicer practices that may impact future servicing & ensuring images, data and reporting are timely and completely received. The coordinator will ensure internal and effectively review inbound loan data/images, and ensure customer communications are sent in a timely manner.

• Location: Englewood, CO
• Compensation: $85-110k
  
  

Key Responsibilities

• Using your exceptional understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters, and Validation of Debt letters
• You will keep up with changing regulatory requirements that impact the servicing process in order to facilitate and handle complex servicing transfers, with an emphasis on preventing all negative borrower impact.
• You will use strong verbal and written communication skills to collaborate with counterparties, vendors, and internal partners.
• Using your strong servicing industry understanding on how different products and loan statuses can impact other internal Cornerstone departments, you will ensure that Cornerstone servicing teams are properly notified and prepared to handle unexpected incoming loan scenarios or volumes; and you will work with management to escalate any potential gaps.
• Using your extensive experience and knowledge of technology tools and project management techniques, you will look for, recognize, provide project reporting, and escalate when necessary roadblocks to timely and effective transfers.
• You will be responsible for initiating and actively participating in ad-hoc and routine meetings.
• You will participate in internal team UAT (user-acceptance testing) processes in order to improve loan boarding systems and tools.
• Using your strong interpersonal skills, you will help to lead, train, guide and mentor newer or more junior Servicing Transfer team members
  
  

What You’ll Need To Be Successful

• Bachelor’s Degree preferred in Computer Science, Management Information Systems and/or Business Administration, or equivalent years of experience
• Minimum 5 years of experience in database administration, information technology, database architecture, or a related field
• Minimum 3 years of experience in mortgage servicing industry experience, preferably within Loan Boarding/Transfers group
• Exceptional understanding of data formats with an emphasis on data integrity while converting from one servicing system to another
• Exceptional experience with managing loan origination boarding and bulk service transfer processes, including NPL (non-performing loan) and distressed asset servicing transfers
• Ability to assist other more junior members of the Servicing Transfer team by providing guidance based on experience and intuition
• Strong ability to multitask while maintaining proper attention to detail and while prioritizing a diverse workload with time-sensitive deadlines
• Ability to perform change-management duties
• Exceptional time and organizational management skills
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
• Exceptional proficiency with the Microsoft suite of products including Excel, Access, Word, Visio and PowerPoint
• Microsoft SQL Server Management Studio SELECT statement experience preferred
• Experience with Black Knight’s MSP Servicing system and LoanSphere Loan Boarding application preferred
  
  

What We Offer

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

What To Do Next

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.