What are the responsibilities and job description for the Closeout Coordinator position at CORNELS PLUMBING HEATING & AIR?
Cornel's is a fast growing, locally owned, home services company. www.cornelsplumbing.com
We are seeking a Closeout Coordinator to join our team.
Pay range: $25-$32/hour, full time.
This position has the ability to work remotely up to two days each work week after training is completed. General operating hours are 7am-4pm M-F.
Primary Focus: All tasks after work scope is complete, plus AR, callbacks, warranty, and coverage.
1. Inspections (HVAC & Plumbing)
- Schedule all required inspections once work is complete
- Coordinate with customers and the city/county
- Track inspection results and follow up on corrections if needed
2. Final Balance Collection & Invoicing
- Batch invoices once work is complete and ready for billing
- Review invoices for accuracy prior to sending
- Collect final payment after job completion
- When financing payments are received, enter and apply all related purchase orders in ServiceTitan
- Communicate invoice details and balances due with customers
- Follow established collections process
3. Equipment Registration & State Label Submission
- Register all HVAC and plumbing equipment as required
- Submit and enter all required minor labels to the state website for both HVAC and plumbing
- Confirm registration and label submission is completed within required timelines
4. ServiceTitan Accuracy
- Ensure all equipment is entered correctly in ServiceTitan
- Verify serial numbers, model numbers, and job data
5. Callbacks & Warranty (Plumbing)
- Manage all plumbing install callbacks
- Handle warranty-related issues and scheduling with plumbing
- Coordinate with techs and customers to resolve issues
6. Accounts Receivable (AR) & Collections
- Own and monitor the AR report
- Ensure invoices are batched and sent in a timely manner
- Follow the AR collections process (calls, emails, reminders)
- Track payment status and document collection efforts
- Escalate delinquent accounts per company policy
- Take care of invoice from sub contractors and take responsibility of forwarding them to the accounting department
7. Coverage & Backup Support
- Provide coverage for Plumbing or HVAC Coordinator during:
- PTO
- Call-outs
- High-volume periods
- Temporarily assume scheduling and customer communication duties as needed
Ability to handle fast moving processes and work with a team.
Experience using ServiceTitan on a daily basis at a basic level
Experience in trade specific support role.
Position is an office support position which can include; prolonged sitting, keyboard typing, occasional standing, traversing the room and building, bending to access equipment, and attending meetings.
Salary : $25 - $32