What are the responsibilities and job description for the Customer Service Representative position at CORNELS PLUMBING HEATING & AIR?
Please join our fast paced, supportive Customer Service Team! Cornel's is a locally owned and operated home services company.
Responsibilities
- Respond to incoming calls, emails, and text messages in a high-volume environment
- Serve as the primary point of contact for customers and the general public
- Book, confirm, and follow up on scheduled appointments and service requests
- Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
- Accurately enter customer information and maintain detailed records in the system
- Assist with outbound calling to support appointment and scheduling needs
- Meet all department performance standards, including call availability, call quality, and productivity benchmarks
- Support dispatch operations as needed
- Cross-department communication to ensure high-level customer experience from start to finish
Compensation: $19-$25/hr
Schedule: Monday-Friday, standard 9-5 PST
Ability to be partially remote after training period, and also adding in some Saturday shifts may be required. (Able to be fully remote in the Orlando area.)
Qualifications:Qualifications
- 1–3 years of customer service or office experience (trades industry preferred)
- ServiceTitan experience required
- Dispatching experience preferred but not required
- Strong communication and phone skills
- Comfortable handling high call volumes
Who You Are
- Punctual and ready to greet customers at the start of each shift
- Thrive in a fast-paced environment
- Highly organized with strong attention to detail
- Skilled multitasker and problem solver
- Dependable and team-oriented
- Career-minded and eager for professional growth
- High school diploma or GED equivalent
Salary : $19 - $25