Client Service Representative

Our belief is simple: you cannot have the best medicine without the best people. We are dedicated to hiring excellent people who share our core values, and proactively helping them to grow their careers and to develop to their fullest potential.We are looking for a full-time enthusiastic Client Services Representative (CSR) to join our team.The CSR is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians and members of the CUVS team. As the first point of contact, the CSR will create a positive experience for every pet and pet parent who walks through our doors. From greeting clients with a smile and coordinating appointments and supporting our medical team, you will play a vital role in making sure each visit runs smoothly.Who We Are:Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford, CT. As a subsidiary of Cornell University, CUVS is a mission-driven hospital that redefines the delivery of specialty care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession.We are passionate about patient-centered medicine, always prioritizing excellence and the best possible care for our patients.Our commitment to collaboration ensures that we work together to benefit each patient and that we have open dialogue with clients, building shared understanding and trust in every medical choice.What You'll Do:Provide exceptional client care in person and over the phoneSchedule appointments and manage patient check ins and checkoutsProcess payments and maintain accurate recordsCommunicate clearly with clients and veterinary staffIdentify client issues and concerns, working within established policies, procedures and protocols to resolve them effectively or escalating to leadership when appropriate, serving as a steward for both client satisfaction and hospital standardsTake responsibility for the client experience, creating an empathetic, warm, friendly environment for every patient’s familySupport a compassionate, collaborative hospital cultureWhat We're Looking For:A friendly, professional communicator with a positive attitudeDetail oriented and organized in a fast-paced settingDesire to learn about what we do and whyPassion for animals and delivering top notch service that reflects the quality of the Cornell University Veterinary Specialists medical careBachelor's degree preferred; minimum high school graduation with some college coursework requiredMinimum of 4 years of work experience requiredVeterinary experience strongly preferred; customer service experience also valuedWhat We Offer:A collaborative, diverse and positive team cultureSupportive team-based environmentOpportunities to learn and grow within veterinary medicineExcellent compensation PLUS shift differentials for overnight and weekend hoursEmployment Type: Full TimeYears Experience: 3 - 5 yearsBonus/Commission: No

Salary : $17 - $23