What are the responsibilities and job description for the CLIENT SERVICES REPRESENTATIVE position at Cornell University Veterinary Specialists (CUVS)?
VETERINARY
CLIENT SERVICES REPRESENTATIVE
Our belief is simple: you cannot have the best medicine without the best people. We are dedicated to hiring excellent people who share our core values, and proactively helping them to grow their careers and to develop to their fullest potential.
We are looking for a full-time enthusiastic Client Services Representative (CSR) to join our team.
The CSR is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians and members of the CUVS team. As the first point of contact, the CSR will create a positive experience for every pet and pet parent who walks through our doors. From greeting clients with a smile and coordinating appointments and supporting our medical team, you will play a vital role in making sure each visit runs smoothly.
Who We Are
Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford, CT. As a subsidiary of Cornell University, CUVS is a mission-driven hospital that redefines the delivery of specialty care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession.
We are passionate about patient-centered medicine, always prioritizing excellence and the best possible care for our patients.
Our commitment to collaboration ensures that we work together to benefit each patient and that we have open dialogue with clients, building shared understanding and trust in every medical choice.
What You'll Do:
- Provide exceptional client care in person and over the phone
- Schedule appointments and manage patient check ins and checkouts
- Process payments and maintain accurate records
- Communicate clearly with clients and veterinary staff
- Identify client issues and concerns, working within established policies, procedures and protocols to resolve them effectively or escalating to leadership when appropriate, serving as a steward for both client satisfaction and hospital standards
- Take responsibility for the client experience, creating an empathetic, warm, friendly environment for every patient’s family
- Support a compassionate, collaborative hospital culture
WORKING CONDITIONS
ARE WITHIN A NORMAL VETERINARY HOSPITAL ENVIRONMENT
PHYSICAL REQUIREMENTS
INCLUDE:
- Walking, standing for long periods of time, bending, kneeling
- Stress associated with patient illness, death, and compassion-
fatigue
- The hospital operates 24/7, a usual work schedule may
include daytime and/or swing and/or evening shift hours
including weekends and participation in a holiday rotation
What We're Looking For:
- A friendly, professional communicator with a positive attitude
- Detail oriented and organized in a fast-paced setting
- Desire to learn about what we do and why
- Passion for animals and delivering top notch service that reflects the quality of the Cornell University Veterinary Specialists medical care
- Bachelor's degree preferred; minimum high school graduation with some college coursework required
- Minimum of 4 years of work experience required
- Veterinary experience strongly preferred; customer service experience also valued
What We Offer:
- A collaborative, diverse and positive team culture
- Supportive team-based environment
- Opportunities to learn and grow within veterinary medicine
- Excellent compensation PLUS shift differentials for overnight and weekend hours
What We Offer:
- Medical, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with employer match
- Pet care insurance stipends and discounts
Individuals with a passion for their work, a strong sense of collaboration and teamwork, and an appreciation for diversity are strongly encouraged to apply.
Please contact: hr@cuvs.org.