What are the responsibilities and job description for the ServiceNow ITOM Architect position at CoreTek Labs?
ServiceNow ITOM Architect
Philadelphia, PA - Hybrid
Contract
Experience: 15 Years
Job Description:
We are looking for an experienced ServiceNow Technical Architect with 10 years of IT experience and 8 years of hands-on ServiceNow development expertise. The ideal candidate will lead the design, development, and governance of scalable ServiceNow solutions, with strong experience in ITSM, platform customization, integrations, performance optimization, upgrades, troubleshooting, and technical leadership.
Key Skills:
- ServiceNow Technical Architecture & Platform Development
- ITSM Module & REST API Integrations
- ServiceNow Administration & Customization
- Health Scan & Instance Scan Analysis
- Performance Optimization (Instance Observer)
- JavaScript, Scoped Applications & Domain Separation
- ServiceNow DevOps & CI/CD (Preferred)
- Upgrade, Patching & Troubleshooting
- Team Leadership & Stakeholder Management
- Strong Communication & Problem-Solving Skills
Roles & Responsibilities:
- Design and architect scalable ServiceNow solutions aligned with business requirements.
- Lead ServiceNow development, customization, integrations, and platform governance.
- Analyze and resolve platform issues, optimize performance, and manage upgrades.
- Review Health Scan/Instance Scan reports and implement remediation plans.
- Mentor and lead ServiceNow engineers while ensuring development best practices.
- Collaborate with business stakeholders, technical teams, and project managers.
- Drive project planning, documentation, status reporting, and stakeholder communication.
- Act as the technical escalation point and ensure successful project delivery.