What are the responsibilities and job description for the Service Delivery Manager (Application Support & Delivery) position at CoreTek Labs?
π Hiring: Service Delivery Manager (Application Support & Delivery)
π Location: Culver City / Los Angeles, CA (4 Days Onsite)
π° Rate: $60/hr
π Duration: Long Term
π€ Experience: 10 Years
π Primary Skill: ITSM
We are looking for an experienced Service Delivery Manager with strong expertise in application support and end-to-end service delivery for business-critical applications.
π Key Skills:
β’ ITSM & ServiceNow
β’ Application Support (L2/L3)
β’ Incident & Problem Management (P1/P2)
β’ SDLC & Release Management
β’ Production Support
β’ SLA / KPI / MTTR Management
β’ APIs & Microservices
β’ Troubleshooting & RCA
β’ Stakeholder Management
β’ Continuous Improvement
Salary : $60