What are the responsibilities and job description for the Core Orthopedics - Medical Call Center Representative position at Core Physicians, LLC?
Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance.
Requirements
Requirements
- High school graduate or equivalent
- 1-3 years experience in customer service environment
- Utilizes superior customer service skills working in a call center environment managing a high volume of incoming calls to the practice.
- Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
- May perform the duties of practice Medical Office Coordinator such as check in/check out, collection of co-payments, adjustment transactions, balancing daily journal, and maintaining provider schedules.
- Advises appropriate staff of priority items that require immediate attention by using IP Phone, facilitator phone, and/or EMR messaging.
- Demonstrates sensitivity to patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
- Provides coverage in other Core offices as requested.
- Prepares new patient records and completes scanning prior to patient appointment.
- Assigns new patients to a provider & care team to establish a care partnership.
- Scheduling of patients to the appropriate care team (whenever possible) to ensure consistency for the continuity of care.
- All other duties as assigned.