What are the responsibilities and job description for the Patient Access Representative position at Core Physicians LLC?

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.

At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you’re part of our clinical, administrative, or support staff, you’ll play a key role in advancing our mission to deliver exceptional care and service to our community.

Why Join Us

Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
Career advancement opportunities and ongoing education support
Standard weekday schedule (Monday—Friday) , with limited weekend or holiday rotations that promote teamwork and work–life balance across locations
Collaborative, physician-led organization that values input and innovation
Free onsite parking and convenient Seacoast New Hampshire locations
Culture grounded in respect, quality, and patient-centered care

Join our Call Center, Fielding Calls for Primary Care offices in the Core Physicians Network (Rockingham County)

Local Applicants only, 100% remote option once fully trained.
(training availability during the first few weeks will be 3-4 days including every Monday as a mandatory day to be available)
***hours will vary based on business/department needs.

Facilitate the process between new patient registration, insurance verification, and referral management. Act as a liaison between physician practices and patients to ensure patients are receiving optimal care.

Requirements:

High School Diploma or GED

Responsibilities:

1. Pre-register patients and verify patient demographics and insurance status. Communicate co-pay, deductible and/or co-insurance expectations prior to the scheduled appointment or procedure.

2. Manage and review eligibility through Navicure reports daily. Verify billing insurance company and ensure that the correct PCP is assigned to the patient; contact patients with inaccuracies prior to appointment and update as necessary.

3. Coordinate and schedule all new patient visits for Core Practices. Assist patients with navigating the logistics such as obtaining medical records and changing the PCP with the insurance company. Communicate with practice staff on updates or roadblocks.

4. Obtain referrals/prior authorization as necessary and schedule appointments with Core Specialists under the direction of providers.

5. Identify, track, and trend potential authorization and system issues; communicate issues and develop action plans to address root cause.

6. Act as liaison between patient, practice and insurance company to address issues and come to resolution. Respond to patient phone calls and other communication and staff inquires within the same business day.

7. Grant access to Navicure website as needed and assist in training practice staff.

8. Partner with the coding department to verify eligibility for hospital based services.

9. Act as patient advocate by assisting the patient in navigating our systems.

10. Perform other duties as assigned.

Location: Exeter Hospital · CORE-Call Center-ADMIN
Schedule: full time, Day Shift, Mon-Fri 8:30am - 5pm

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