What are the responsibilities and job description for the Medical Call Center Representative position at Core Physicians LLC?

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.

At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you’re part of our clinical, administrative, or support staff, you’ll play a key role in advancing our mission to deliver exceptional care and service to our community.

Why Join Us

Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
Career advancement opportunities and ongoing education support
Standard weekday schedule (Monday—Friday) , with limited weekend or holiday rotations that promote teamwork and work–life balance across locations
Collaborative, physician-led organization that values input and innovation
Free onsite parking and convenient Seacoast New Hampshire locations
Culture grounded in respect, quality, and patient-centered care

Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance.

Requirements:

High school graduate or equivalent
1-3 years experience in customer service environment

Major Responsibilities:

1. Utilizes superior customer service skills working in a call center environment managing a high volume of incoming calls to the practice.

2. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.

3. May perform the duties of practice Medical Office Coordinator such as check in/check out, collection of co-payments, adjustment transactions, balancing daily journal, and maintaining provider schedules.

4. Advises appropriate staff of priority items that require immediate attention by using IP Phone, facilitator phone, and/or EMR messaging.

5. Demonstrates sensitivity to patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.

6. Provides coverage in other Core offices as requested.

7. Prepares new patient records and completes scanning prior to patient appointment.

8. Assigns new patients to a provider & care team to establish a care partnership.

9. Scheduling of patients to the appropriate care team (whenever possible) to ensure consistency for the continuity of care.

10. All other duties as assigned.

Location: Exeter Hospital · CORE-Core Orthopedics-SS
Schedule: full time, Day Shift, Mon-Fri 9-5:30pm Rotating Saturday coverage 8-12pm

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