Veterinary Call Center Representative

Love Helping People? Love Animals? Join a Team That Makes a Difference Every Day.

Broadview Animal Hospital is growing, and we're looking for a Full-Time Call Center Representative to join our team in Dover and Rochester, NH.

This is much more than answering phones.

Our Call Center team serves as the connection between worried pet owners and the care their pets need. Whether it's helping a client navigate a medical concern, finding an appointment for a sick pet, coordinating records, or simply being a reassuring voice during a stressful moment, our representatives play a critical role in the patient and client experience.

If you thrive in a fast-paced environment, enjoy helping people, love animals, and take pride in providing exceptional customer service, we'd love to meet you.

Why Broadview?

For more than 40 years, Broadview Animal Hospital has been providing compassionate, high-quality veterinary care throughout the Seacoast region. We are proudly AAHA-accredited, privately owned, and family-minded, with a culture built around teamwork, support, growth, and respect.

We believe great patient care starts with great people. That's why we invest heavily in our team members and strive to create an environment where employees feel valued, supported, and empowered to grow.

What Makes Us Different

• Supportive, team-focused culture
• Opportunities for growth and advancement
• Flexible scheduling that supports work-life balance
• Privately owned and operated
• Established reputation throughout the Seacoast community
• Modern technology and progressive medicine

What You'll Be Doing

• Answering and managing incoming client calls
• Scheduling and rescheduling appointments
• Assisting clients with questions and concerns
• Working closely with doctors and medical teams
• Processing prescription requests
• Managing client emails
• Coordinating medical records
• Communicating with pet insurance companies
• Problem-solving and helping clients find solutions

Required Qualifications

To be considered for this position, candidates must meet all of the following requirements:

• High school diploma or GED
• Minimum of 2 years of customer service experience

AND

• Experience in at least one of the following environments:
• Veterinary hospital
• Medical or dental office/call center
• Doggy daycare or kennel environment

Skills for Success

• Outstanding customer service and phone skills
• Strong multitasking abilities
• Compassionate and professional communication
• Excellent organizational and time management skills
• Ability to stay calm and solution-focused in a busy environment
• Positive attitude and strong team mentality

About Our Hospitals

Broadview Animal Hospital provides comprehensive care for dogs, cats, rabbits, ferrets, reptiles, and pocket pets. Our doctors and support teams utilize advanced technology including:

• Cloud-based medical records
• Digital radiography
• Ultrasound
• Therapy laser
• Endoscopy
• Laparoscopy and arthroscopy
• In-house diagnostic laboratory

Benefits & Perks

• Competitive pay
• Paid time off
• Paid holidays
• Sick time
• Weekend shift differentials
• Medical, dental, and vision insurance
• Monthly health savings allowance
• 401(k) with employer contributions
• Continuing education allowance
• Employee pet care discounts
• Uniform allowance
• Flexible scheduling
• And much more

Ready to Join Us?

If you're looking for a career where you can make a difference for both people and pets, we'd love to hear from you.

Apply today and discover why so many team members choose to build their careers at Broadview Animal Hospital.

To learn more about us, visit www.broadviewvet.com. We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person