What are the responsibilities and job description for the Veterinary Call Center Representative position at Broadview Animal Hospital?
We're Growing! Join Our Team as a Full-Time Call Center Representative
Broadview Animal Hospital is thrilled to announce that we’re expanding our talented team of Call Center Representatives! We are currently seeking a Full-Time Representative for our Rochester, NH location.
Our Call Center Representatives are the first point of contact for our clients and play a vital role in supporting pet parents and their beloved companions. If you are passionate about helping others and love animals, this could be the perfect opportunity for you!
Why Join Broadview?
At Broadview, we are committed to the growth and development of every team member. We strive to maintain a positive, collaborative work environment, and we recognize the importance of work-life balance, offering flexible schedules that support both personal and family needs.
We are proud to be AAHA-accredited and privately owned and operated by compassionate, family-minded individuals. For over 40 years, we’ve been delivering quality care with compassion across the greater Seacoast area. Our services include full-service small animal general medicine, surgery, orthopedics, theriogenology, behavior services, and urgent care.
Located between the White Mountains and the beautiful New Hampshire seacoast, Broadview Animal Hospital is a great place to build a meaningful career.
Who We Treat
We welcome a wide range of patients including dogs, cats, ferrets, rabbits, reptiles, and pocket pets. Our team uses progressive techniques and protocols, supported by modern technology such as:
- Cloud-based medical records
- Digital radiography
- Therapy laser
- Ultrasound
- Endoscopy
- Laparoscopy/arthroscopy
- In-house diagnostic laboratory
Key Responsibilities
- Educating and supporting clients
- Answering and managing incoming phone calls
- Scheduling and rescheduling appointments
- Problem-solving and finding solutions
- Liaising with doctors to address client questions and concerns
- Processing online prescription approvals
- Managing client emails
- Communicating with insurance providers
- Transferring and receiving medical records
Required Qualifications
Candidates must meet all the following criteria to be considered:
- Minimum of 2 years of customer service experience
- Experience in one or more of the following settings:
- Veterinary hospital
- Medical/dental call center or front desk
- Doggy daycare/kennel
- High school diploma or GED
Proficiency in:
- Exceptional customer service and phone etiquette
- Multitasking in a fast-paced environment
- Clear and empathetic communication
- Time management and organization
- Problem-solving and patience
What We Offer
- Competitive pay
- Paid time off, holidays, and sick leave
- Weekend shift differentials
- Medical, dental, and vision coverage
- Monthly health saving allowance
- 401(k) with employer contributions
- Continuing education (CE) allowance
- Employee pet care discount
- Flexible scheduling
- Uniform allowance
- And so much more!
If you’re looking for a meaningful, people- and pet-focused role in a supportive environment, don’t wait—apply today!
To learn more about us, visit www.broadviewvet.com. We look forward to hearing from you!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person