Talent & Client Support Specialist

The Talent & Client Support Specialist serves as the first point of contact for inbound communications while providing critical support to both the Talent Acquisition and Sales teams. This role is responsible for managing the company’s main phone lines, engaging with candidates to assess skills and job fit, and maintaining consistent communication with contractors and clients to support ongoing relationships.

This position plays a key role in ensuring a positive candidate and client experience by effectively routing inquiries, conducting initial candidate qualification conversations, performing contractor check-ins, and assisting with administrative and coordination tasks across recruiting and sales functions. The Talent & Client Support Specialist will also support outbound outreach efforts to candidates and clients, helping to maintain engagement and pipeline activity.

Responsibilities

• Serve as the primary point of contact for all inbound calls, ensuring professional, timely, and accurate handling of inquiries
• Engage with candidates to assess experience, skills, availability, and overall job fit, and route appropriately to recruiters
• Conduct regular contractor check-ins to maintain engagement, address concerns, and support retention efforts
• Perform client check-in calls to support relationship management and identify potential needs or issues
• Support the Talent Acquisition team with administrative tasks, including interview scheduling, candidate follow-up, and data entry in the ATS/CRM
• Assist the Sales team with client communication support, including outreach, follow-ups, and documentation
• Execute proactive outbound calls to candidates and clients to maintain pipeline activity and engagement
• Maintain accurate and up-to-date records in ATS/CRM systems, including call notes, candidate status, and client interactions
• Ensure all communications reflect a high level of professionalism and brand representation
• Identify and escalate priority issues, risks, or opportunities to the appropriate internal teams
• Support overall candidate and client experience initiatives to improve responsiveness and satisfaction
• Help with administrative tasks as needed
• Complete contractor certification verifications
• Provide support for other departments as directed
• Participate in regular QHSE training sessions
• Understand and comply with relevant local, regional, and national QHSE regulations
• Report any QHSE issues or incidents promptly to the appropriate personnel
• Suggest improvements to QHSE practices and procedures
• Other duties as assigned
  
  

Physical Job Requirements

• Ability to remain in a stationary position (sitting or standing) for extended periods while working at a computer and handling phone communications
• Ability to operate a computer and standard office equipment, including keyboard, mouse, and headset/telephone, for prolonged periods
• Ability to communicate clearly and effectively via phone, video, and electronic communications with candidates, clients, and internal teams
• Ability to read and interpret information on a computer screen, including detailed candidate and client data
• Ability to frequently perform repetitive motions, such as typing, clicking, and data entry
• Ability to manage multiple screens and systems simultaneously (e.g., ATS, CRM, phone system)
• Ability to occasionally move or lift up to 50 pounds (e.g., office equipment, files), if applicable
• Ability to maintain focus and attention to detail in a fast-paced, high-volume communication environment
  
  

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1–3 years of experience in a customer-facing, administrative, recruiting, or support role
• Experience in staffing, recruiting, customer service, or call center environments preferred.
• The ability to organize and prioritize tasks, projects, and schedules
• Strong communication skills, with the ability to engage professionally with candidates, clients, and internal teams
• Ability to assess candidate qualifications and effectively route or escalate opportunities
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills with a customer-service mindset
• Comfortable making both inbound and outbound calls
• Ability to handle sensitive or confidential information with discretion
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience working with Applicant Tracking Systems (ATS) and/or CRM systems preferred
• Ability to navigate multiple systems simultaneously while on calls
• Comfortable using phone systems, headsets, and virtual communication tools
• Ability to work in a remote environment with reliable internet access
• Professional demeanor with the ability to represent the company as the first point of contact
• Bilingual (English/Spanish)