Customer Service Representative

Department: Core Call Inc

Location: Philadelphia, PA

Compensation: $18.00 - $25.00 / hour

Description


Job Title : Customer Service Representative
Location: Philadelphia, PA
Job Type: Full-Time

Job OverviewWe are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing them with exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that all interactions enhance the customer experience.


Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints in a timely and effective manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance customer satisfaction.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a keen attention to detail.
• Ability to handle stressful situations and resolve conflicts calmly.
• Proficiency in using customer service software and Microsoft Office Suite.
  
  

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.