What are the responsibilities and job description for the Intake Specialist position at Copa Health?
Description
Who We Are
At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.
Why Join Copa Health?
At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:
Copa Health is seeking an Intake Specialist to develop the initial integrated comprehensive assessment and Integrated Service Plan (ISP) for new service recipients. As the Intake specialist you will complete intake packet, including, but not limited to: consents, member handbooks, notice of privacy practices, releases of information, etc. Assists service recipient in Patient Portal enrollment. You will also provide all new referral information to Integrated Case Manager and care team for their ongoing care and coordinate with all involved healthcare, behavioral health and wellness providers and maintains current documentation.
Key Responsibilities
Who We Are
At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.
Why Join Copa Health?
At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:
- Competitive salary and comprehensive benefits package
- Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
- Dental and Vision Coverage to complement your health plan
- Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
- 10 paid holidays annually
- Wellness Program, including access to mental health resources
- Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
- Affordable Medical, Dental, and Vision plans to fit your needs
- 403(b) retirement plan with company match to help you plan for your future
- Employee Assistance Program with free coaching and therapy sessions
- Additional benefits including life insurance, disability coverage, pet insurance, and more
Copa Health is seeking an Intake Specialist to develop the initial integrated comprehensive assessment and Integrated Service Plan (ISP) for new service recipients. As the Intake specialist you will complete intake packet, including, but not limited to: consents, member handbooks, notice of privacy practices, releases of information, etc. Assists service recipient in Patient Portal enrollment. You will also provide all new referral information to Integrated Case Manager and care team for their ongoing care and coordinate with all involved healthcare, behavioral health and wellness providers and maintains current documentation.
Key Responsibilities
- Develops the initial comprehensive assessment and Integrated Service Plan (ISP) within required timeframes. Completes all intake paperwork/ packets and facilitates initial referrals needed based on ISP goals.
- Works collaboratively with the integrated care team to educate and communicate initial treatment needs and goals from Integrated Service Plan (ISP) of new service recipients.
- Completes the initial Comprehensive Assessment and service delivery plan based on specified health, wellness and behavioral health goals. Collaborates with the new service recipient, family and/or significant others to implement an effective service plan, explaining the available clinical options.
- Provides screenings and evaluations for new referrals, including counseling, residential and supportive services and community resources. Makes recommendations for initial authorization of service referrals. Completes initial referrals in accordance with goals from the ISP.
- Provides education of and assists service recipient in Patient Portal enrollment.
- Serves as the initial point of contact for new service recipients via telephone or face-to-face interactions with a person, family or other involved party for the purpose of facilitating new enrollment.
- Bachelor’s degree in behavioral health related field, and (2) two years of full-time work experience in behavioral health.
- Equivalency of a HS Diploma/GED and (6) six years of full-time behavioral health work experience acceptable.
- Bilingual (English/Spanish) preferred
- Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of
- Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.
- TB Test clearance required at the time of hire and annually.