What are the responsibilities and job description for the AI Agent Software Engineer position at Cooperidge Consulting Firm?
Cooperidge Consulting Firm is seeking an AI Agent Software Engineer on behalf of a top AI-driven technology client building next-generation autonomous customer experience systems across industries including finance, healthcare, and travel.
This role offers the opportunity to build production-grade AI agents that autonomously handle complex, real-world customer interactions traditionally managed by human support teams. The engineer in this role will own features end-to-end—from concept and design through deployment and iteration—while collaborating closely with product, operations, and customer-facing teams.
The ideal candidate is a strong software engineer with curiosity about AI systems, a bias toward ownership, and a desire to build reliable, transparent, and scalable agent-based platforms.
In This Role, You Will
This role offers the opportunity to build production-grade AI agents that autonomously handle complex, real-world customer interactions traditionally managed by human support teams. The engineer in this role will own features end-to-end—from concept and design through deployment and iteration—while collaborating closely with product, operations, and customer-facing teams.
The ideal candidate is a strong software engineer with curiosity about AI systems, a bias toward ownership, and a desire to build reliable, transparent, and scalable agent-based platforms.
In This Role, You Will
- Design and build AI-driven voice and chat agents that deliver high accuracy, efficiency, and customer satisfaction
- Translate natural language instructions into structured, auditable workflows using a proprietary agent logic framework
- Own full-cycle development from system design through deployment and continuous improvement
- Analyze agent performance data to identify trends and drive behavioral and platform-level improvements
- Experiment with and integrate modern voice and language models, tuning for enterprise reliability, latency, and scale
- Use real-time observability and tracing tools to understand, debug, and improve agent decision-making
- Collaborate cross-functionally with product managers, customer teams, and operations partners to solve real business problems
- 2 years of professional software engineering experience working on production systems with real users
- Strong proficiency in Python and TypeScript, including asynchronous programming and error handling
- Solid debugging and troubleshooting skills using logs, profilers, and raw data analysis
- Strong computer science fundamentals (language background flexible)
- Proactive mindset with curiosity around how AI agents reason, fail, and improve
- Willingness to learn—prior AI experience is not required
- Exposure to multimodal AI systems or voice interface development
- Experience with enterprise customer experience or conversational automation platforms
- Interest in tools that improve agent transparency through testing, visualization, and simulation
- Full-time roles offering overtime and weekend work opportunities
- Competitive hourly wages plus potential quarterly bonuses
- Comprehensive health, vision, and dental insurance plans
- Life insurance coverage
- 401(k) retirement plan with company matching contributions
- Paid time off including vacation, sick leave, and holidays
- Opportunities for career growth and advancement
- Employee discount programs and perks
Salary : $185,000 - $275,000