Field Service Support

Job Title: Field Service Support

FLSA Status: Non-Exempt

Group: Regular – Full Time - Hourly

Department: Field Service

Location: Houston, TX

About Cooper Machinery Services

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Role Summary

The Field Service Support will report to the Director of Field Service. The position will be for the support of Field Service across the US. The position requires understanding of concepts, methods, procedures, and approaches for the field service when working with tooling and field service equipment.

Responsibilities

• Work with tooling vendors to expedite tooling needs.
• Develop and manage blanket orders with tooling vendors.
• Manage the tool crib where applicable, setup and maintain tool trailers, and service truck tooling.
• Manage tooling obsolescence/retirement.
• Responsible for tooling inventory and cost management
• Analysis and presentation of tool usage
• Coordinate equipment releases with scheduling and operations.
• Work closely with Field Service Leaders to ensure appropriate coverage of tools, equipment, and supplies for the execution of all field service.
• Assist Fleet Administrator with trailer and vehicle upkeep tasks.
• Help the fleet administrator with general tasks. That may include picking up new or repaired vehicles from the local dealer. Distributing out pool vehicle keys.
• Individuals will be responsible for calibration of tools during the Field Service kickoff meeting. This includes working with multiple vendors to cover all tool needs (manual and power tools).
• Travel to other Cooper Machinery Service sites (~5% of the time)
  
  

Required Qualifications

• High School Diploma / GED from an accredited school or institution
• Minimum 1-2 years of experience in similar role
• Knowledge of field service tooling and equipment
• Excellent verbal, written communication, and interpersonal skills
• Strong administrative and organizational skills
• Ability to respond to unplanned situations and circumstances.
• Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications.
• Experience with SAP preferred.
• Must be able to lift at least fifty pounds physically able to perform labor, prolonged periods of standing, bending, or kneeling to meet the requirement of working in the parts warehouse to put items on the shelf for storage.
  
  

Competencies

• Safety focused.
• Service-oriented
• Business focused.
• A self-starter
• Dependable
• Strong teamwork skills
  
  

Summary: Join our dynamic and innovative team at Cooper Machinery Services where we value our employees by offering competitive benefits and a supportive work environment.

Benefits/Health And Wellness

• All benefits effective on first day of employment
• Comprehensive health, dental, and vision insurance
• Employee Assistance Program (EAP) for mental health support
• Tuition Reimbursement up to lifetime maximum of $50,000
• 401(k) match up to 5%. Employees are 100% vested in the 401(K) on Day 1.
• Company Paid Basic Life, Basic Accidental Death & Dismemberment, Short Term and Long-Term disability.
• Maternity and Parental leave benefits.
• Arc Fertility Benefits
• Wellness Programs
• Onsite Fitness Gym at the Houston, TX headquarters
  
  

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.