What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Cool Rays AC?
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Dispatcher/Customer Service Representative
Full-time position in Melbourne, FL
Full-Time
- Melbourne, FL
We’re looking for a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians while maintaining operational efficiency. This position requires multitasking, prioritization, and the ability to handle scheduling challenges to support business operations.
Key Responsibilities
Customer Communication
- Respond to customer inquiries via phone and email with timely communication
- Provide service information, scheduling details, and available options
- Address complaints professionally and resolve issues promptly
- Follow up to confirm issue resolution and customer satisfaction
- Manage appointment scheduling and coordinate with dispatchers
- Manage call boards by moving unfinished calls forward
- Follow up on parts-ready tickets and confirm homeowner scheduling
- Maintain accurate records of appointments, customer details, and job statuses
- Organize and maintain customer databases and documentation
- Process payments and invoicing, especially in tenant/landlord situations
- Update builders via builder portals on work order status
- Promote maintenance plans and relevant products
- Guide customers in informed service decisions
- Participate in process improvement discussions
Education & Experience
- High school diploma or equivalent required
- Prior dispatch, customer service, or similar role experience preferred
- HVAC, plumbing, electrical, construction, or logistics experience valued
- Proficiency in scheduling/dispatching software (ServiceTitan experience a plus)
- Microsoft Office competency (Word, Excel, Outlook)
- GPS tracking and mapping system capability
- Data entry accuracy and record-keeping
- Excellent verbal and written communication
- Strong active listening and problem-solving
- High-pressure situation and multitasking ability
- Professional phone etiquette
- Attention to detail and task prioritization
- Multiple service request management capability
- Time management and adaptability to priority changes
- Independent and team-oriented work style
- Conflict-resolution and de-escalation skills
- Industry terminology familiarity
- Flexible availability including evenings/weekends
- Competitive compensation and benefits
- Dynamic, fast-paced work environment
- Supportive team culture with growth opportunities
- Direct impact on customer satisfaction and operational efficiency
Department Office
Job Type Full-Time
Location Melbourne, FL
Posted March 16, 2026
Apply Now
Job Details
Department Office
Job Type Full-Time
Location Melbourne, FL
Posted March 16, 2026
Apply Now
About The Role
We’re looking for a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians while maintaining operational efficiency. This position requires multitasking, prioritization, and the ability to handle scheduling challenges to support business operations.
Key Responsibilities
Customer Communication
- Respond to customer inquiries via phone and email with timely communication
- Provide service information, scheduling details, and available options
- Address complaints professionally and resolve issues promptly
- Follow up to confirm issue resolution and customer satisfaction
- Manage appointment scheduling and coordinate with dispatchers
- Manage call boards by moving unfinished calls forward
- Follow up on parts-ready tickets and confirm homeowner scheduling
- Maintain accurate records of appointments, customer details, and job statuses
- Organize and maintain customer databases and documentation
- Process payments and invoicing, especially in tenant/landlord situations
- Update builders via builder portals on work order status
- Promote maintenance plans and relevant products
- Guide customers in informed service decisions
- Participate in process improvement discussions
Education & Experience
- High school diploma or equivalent required
- Prior dispatch, customer service, or similar role experience preferred
- HVAC, plumbing, electrical, construction, or logistics experience valued
- Proficiency in scheduling/dispatching software (ServiceTitan experience a plus)
- Microsoft Office competency (Word, Excel, Outlook)
- GPS tracking and mapping system capability
- Data entry accuracy and record-keeping
- Excellent verbal and written communication
- Strong active listening and problem-solving
- High-pressure situation and multitasking ability
- Professional phone etiquette
- Attention to detail and task prioritization
- Multiple service request management capability
- Time management and adaptability to priority changes
- Independent and team-oriented work style
- Conflict-resolution and de-escalation skills
- Industry terminology familiarity
- Flexible availability including evenings/weekends
- Competitive compensation and benefits
- Dynamic, fast-paced work environment
- Supportive team culture with growth opportunities
- Direct impact on customer satisfaction and operational efficiency
Apply today and help us deliver outstanding service to homeowners across the Space Coast.
Apply Now Call (321) 292-2329