What are the responsibilities and job description for the Business Operations Manager- Non-Profit Healthcare position at Converge HR Solutions?
Summary
Our health and human services agency client in Nutley, NJ, is seeking a Business Operations Manager. This pivotal role will report to the Executive Director and be vital as the primary operations leader for the non-clinical parts of a healthcare operation. They will oversee the day-to-day administrative and business operations of their Mental Health and Social Service programs, including managing the administrative staff team, client billing, schedules, ensuring compliance with regulations, and maintaining efficient office operations to deliver high-quality client care; essentially acting as the primary leader of the non-clinical aspects of the healthcare and social service operations.
The target salary for this position is around $70,000. The position is expected to be in the office Monday through Friday.
About the role
Critical parts of the job
Being a manager and a leader
You will manage the daily operations. You will be the “nervous system” of the organization and play a pivotal role in the communication to make it an efficient operation. You will manage both people and processes.
Attention to detail
You will be a goalie, ensuring things don’t slip through the cracks for the organization and the Executive Director by managing a group of administrative professionals focused on smooth operations. This will include reporting and analysis of the financials (budgets and client billing).
Being the source of information
You will know just about everything going on with the organization. This could range from insurance knowledge and coding to when the printer paper may be delivered. They will have their hands in just about every aspect of running this non-profit healthcare operation.
Skills, Education & Abilities
The Must-Haves
About our client
A comprehensive health and human service non-profit agency dedicated to strengthening the social and emotional well-being of individuals and families through accessible, affordable mental health counseling and social service programs.
They have been a steadfast force in community outreach for over 100 years and are now focused on mental health counseling, social service programs, and community outreach initiatives to individuals and families in Northern New Jersey.
Our health and human services agency client in Nutley, NJ, is seeking a Business Operations Manager. This pivotal role will report to the Executive Director and be vital as the primary operations leader for the non-clinical parts of a healthcare operation. They will oversee the day-to-day administrative and business operations of their Mental Health and Social Service programs, including managing the administrative staff team, client billing, schedules, ensuring compliance with regulations, and maintaining efficient office operations to deliver high-quality client care; essentially acting as the primary leader of the non-clinical aspects of the healthcare and social service operations.
The target salary for this position is around $70,000. The position is expected to be in the office Monday through Friday.
About the role
Critical parts of the job
- Hire, train, supervise, and evaluate the administrative staff, including administrative interns.
- Monitor revenue and expenses, ensure accurate billing and invoicing practices, and analyze financial reports.
- Manage accounts payable (AP) and accounts receivable (AR)
- Reviewing financial statements, budgets, inventory records, and other documentation with ED and Directors/Managers
- Overseeing appointment scheduling, patient registration, check-in/check-out procedures, and managing patient flow.
- Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety.
- Address and resolve patient financial challenges, including the collection of delinquent accounts and NSF checks, and authorizing special financial agreements
- Managing all organizational office supplies and technology systems, including vendors, software licenses, and application subscriptions.
- Streamline processes, manage meeting cadences, and prepare materials for board meetings and executive meetings.
- Ensure organizational alignment by facilitating communication across departments, managing information flow, and ensuring key stakeholders are informed.
Being a manager and a leader
You will manage the daily operations. You will be the “nervous system” of the organization and play a pivotal role in the communication to make it an efficient operation. You will manage both people and processes.
Attention to detail
You will be a goalie, ensuring things don’t slip through the cracks for the organization and the Executive Director by managing a group of administrative professionals focused on smooth operations. This will include reporting and analysis of the financials (budgets and client billing).
Being the source of information
You will know just about everything going on with the organization. This could range from insurance knowledge and coding to when the printer paper may be delivered. They will have their hands in just about every aspect of running this non-profit healthcare operation.
Skills, Education & Abilities
The Must-Haves
- A self-motivated thinker and doer who can work independently and with a team.
- Relentless attention to detail.
- A curious and inquisitive healthcare operations manager who can understand and navigate a constantly evolving and dynamic environment.
- A thoughtful and talented communicator willing to assist both management and employees in navigating the complexity of everyday operations of the organization.
- Ability to juggle a few competing priorities and be flexible to changing goals and demands on your time.
- A college degree in business management or a related field.
- At least 5 years of management-level experience in healthcare office management.
- Solid understanding of finance management, including AP & AR.
- Strong computer literacy.
- Excellent organizational skills to handle multiple priorities while remaining professional and calm.
- Ability to work with many diverse people and backgrounds.
- Ability to organize and prioritize both their tasks and their staff.
- Ability to be accurate, even at a fast pace and high-volume level of work
- The ability to maintain confidentiality due to the sensitivity of materials and information handled.
- Ability to work independently and be self-directed and flexible.
- Ability to perform functions with minimal supervision.
- Bilingual in Spanish/English a plus.
About our client
A comprehensive health and human service non-profit agency dedicated to strengthening the social and emotional well-being of individuals and families through accessible, affordable mental health counseling and social service programs.
They have been a steadfast force in community outreach for over 100 years and are now focused on mental health counseling, social service programs, and community outreach initiatives to individuals and families in Northern New Jersey.
Converge HR Solutions and our clients provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $70,000