Operations Support Analyst - 6 Month Contract

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!

We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Deploy and support standard IS&S equipment and software to knowledge workers
• Support knowledge workers either deskside or using remote support tools
• Provide Incident and Problem Management identification and resolution
• Help identify incident trends
• Utilize problem management techniques to reduce volume
• Demonstrate strong Asset Management techniques
• Coordinate project-related activities across service providers
• Provide support of all voice and data services, working closely with Managed Services partners
• Responsible for planning and coordinating all installs, moves, adds, changes, and removals of telecommunications & network equipment
• Responsible for working with the InfoSec team on hardening and remediating any end devices, network equipment, or virtual machines for vulnerabilities
• Use various solutions to support & monitor various areas of the Infrastructure and Operations landscape such as, but not limited to, Veeam, Zerto, VMWare, MECM, Intune, ITSM solutions, O365/Teams, and Inventory solutions

KNOWLEDGE AND SKILLS

• High school diploma (or GED), plus at least 3 years of experience with PCs and/or network devices
• Strong knowledge of Microsoft O365 required
• Familiarity with telecommunications equipment (Aruba, Cisco, Crestron, etc.) preferred
• A /Network / Security desired
• ITIL knowledge and certification desired
• At least two years’ experience as CCNA and/or VCA and/or MCSA a plus
• Strong organizational skills
• Strong written, verbal, and interpersonal skills
• Strong problem solving and analytical skills
• Ability to effectively manage priorities
• Ability to travel to plant sites as required
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic

PHYSICAL EFFORT

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
• Hearing: must be able to regularly hear well enough to communicate
• Hand-Eye Coordination: must be able to regularly coordinate one’s eyes with one’s fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
• Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
• Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company’s property surrounding facility, or additional work areas
• Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
• Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
• Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
• Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

WORKING CONDITIONS

• Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
• Teamwork: This position will work with others to ensure efficiency in the workplace
• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Up to 15% travel may be required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.