IT Sytems Architect

Job Title: IT Systems Architect & Support Manager

Employment Type: Full-Time

Location: Houston, TX

Schedule: On-Site | 8:00 AM – 5:00 PM | Greenway Plaza, Houston

Reports To: VP of Software Development

Role Summary

We are seeking a hands-on IT leader to serve as the primary technology resource for a Houston-based office. This person will support employees day-to-day, own security posture, manage vendor relationships, and keep systems running reliably. This is a broad role suited for someone equally comfortable troubleshooting a laptop and reviewing a security policy.

Key Responsibilities

Employee IT Support

• Serve as the first point of contact for employee hardware, software, and connectivity issues
• Set up and retrieve equipment for new hires and offboarding employees
• Maintain workstations across desks, remote setups, and conference rooms

Vendor & Partner Management

• Manage day-to-day relationships with MSP, MSSP, and vCISO partners
• Hold vendors accountable to SLAs and escalate issues as needed
• Evaluate and recommend new tools or service providers as the business grows

Cloud & Security

• Own AWS cloud security configuration, access controls, and compliance monitoring
• Enforce network security policies, firewall rules, and endpoint protection
• Manage user access across directories, SaaS applications, and proprietary systems
• Oversee physical access controls, including key card systems

Inventory & Asset Management

• Maintain accurate records of all hardware, software licenses, and IT assets
• Implement and enforce asset tracking processes to prevent loss or unauthorized use

Policy & Documentation

• Develop and maintain IT policies, procedures, and security best practices
• Keep technical documentation current for configurations, systems, and support processes
• Train employees on IT policies and security awareness

Qualifications

Required

• 3 years of experience in an IT support, systems administration, or IT management role
• Hands-on experience with AWS security and cloud infrastructure
• Familiarity managing MSP, MSSP, or vCISO vendor relationships
• Strong working knowledge of network management, endpoint security, and access control
• Experience with IT asset management and ticketing systems
• Proficiency with Google Workspace and Microsoft Office
• Ability to communicate technical concepts clearly to non-technical staff

Preferred

• CompTIA Security , AWS Security Specialty, ITIL, or equivalent certification
• Background in developing and enforcing IT governance frameworks

If you want, I can also turn this into a more candidate-attractive posting version that feels less internal and more marketable.