What are the responsibilities and job description for the Customer Success Representative position at ContactPoint 360?
Pay: Starts at $15.00/hour
Schedule: Full-Time | Monday-Friday | Weekends as Needed
Hours: Shifts scheduled between 6:00 AM - 7:00 PM
We're looking for motivated, customer-focused professionals to join our team! As a Customer Service Representative, you'll handle inbound and outbound calls, assisting customers, resolving inquiries, educating customers, and providing solutions while delivering an exceptional customer experience.
Responsibilities
Handle high-volume inbound and outbound customer calls
Deliver exceptional customer service and customer support
Build rapport, educate customers, and recommend appropriate solutions
Resolve customer inquiries, concerns, and account issues
Utilize active listening, objection handling, and de-escalation techniques
Accurately document customer interactions using CRM and computer systems
Meet quality assurance (QA), productivity, attendance, and performance metrics
Maintain professionalism, confidentiality, and compliance standards
Qualifications
Minimum 1 year of customer service experience required
Previous experience in a call center, customer support, customer care, retail, hospitality, banking, healthcare, collections, retention, appointment setting, inside sales, telesales, or technical support is preferred
Excellent verbal and written communication skills
Strong active listening, problem-solving, conflict resolution, and multitasking abilities
Comfortable handling inbound and outbound calls in a fast-paced environment
Ability to build relationships, influence conversations, overcome objections, and provide consultative solutions using soft sales techniques
Proficient with computers, data entry, Microsoft Office, CRM systems, and navigating multiple applications simultaneously
Reliable attendance, professionalism, adaptability, and a team-oriented mindset
What We Offer
$15.00/hour starting pay
Paid training
Comprehensive benefits
Career growth and advancement opportunities
Potential Work-From-Home opportunity after successful completion of the probationary period, based on campaign eligibility and performance
Salary : $15