What are the responsibilities and job description for the CSR - Lifeline Agent position at ContactPoint 360?
Start Date: August 17th
Who We're Looking For:
Are you a people-person with a passion for making every interaction count? We're looking for CSR-Lifeline Agents who know how to build trust, solve problems, and support individuals through important health-related outreach initiatives.
What You'll Do:
Handle both inbound and outbound calls to support patient engagement initiatives
Proactively connect with individuals who may need additional follow-up regarding important health-related programs
Educate and guide individuals on the importance of timely completion of preventive health activities
Encourage and support participation and completion of required steps within assigned programs
Address questions, concerns, and objections with empathy, professionalism, and clarity
Provide patient-centered support while maintaining confidentiality, accuracy, and compliance standards
Accurately document interactions and ensure proper follow-through on all engagements
What You'll Bring to the Table:
Minimum 1 year of previous customer service experience required
Experience in customer service, patient support, call center, or related fields preferred
Sales, telemarketing, collections, or other outbound calling experience highly preferred
Strong communication skills with the ability to actively listen and respond effectively
Ability to handle objections with professionalism, empathy, and confidence
Comfortable discussing sensitive or health-related topics in a respectful and clear manner
Detail-oriented with strong follow-through and documentation accuracy
Proficiency with Microsoft Office and basic computer systems
Ability to multitask and perform in a fast-paced, metrics-driven environment
Bilingual in Spanish: Strongly Preferred
Hours of operation may range from 8:00 AM – 8:00 PM, Monday through Friday
Why Join Us?
Make a meaningful impact by supporting health awareness and preventive care initiatives
Work in a supportive, team-oriented environment where your contributions matter
Opportunities for career growth and advancement—we promote from within
A culture built on respect, empowerment, and collaboration
The opportunity to help improve lives through meaningful outreach every day