Head of Retention

About Us

Our client is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Their portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

They're not a startup hoping something works. They're a team that has done it repeatedly — taken products from zero to eight figures, landed them on retail shelves nationwide, and built real brands that consumers love. They operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.

This is the place where you’ll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.

Role Overview

As the Head of Retention, you will lead the retention and lifecycle marketing strategy across a portfolio of high-growth CPG brands. You will be responsible for the full retention roadmap, from designing high-level campaign calendars to architecting complex subscription flows that maximize customer lifetime value. This is a high-impact leadership role that requires deep technical mastery of Klaviyo and extensive experience with subscription infrastructure like Skio and Recharge. You will act as the primary strategic partner for brand leads, translating raw cohort data into actionable growth strategies and ensuring that retention remains a primary driver of enterprise value.

What You’ll Do

• Retention Strategy: Lead the overarching lifecycle roadmap and plan high-volume Klaviyo campaign calendars across multiple categories.
• Advanced Lifecycle Flows: Architect and optimize technical Klaviyo flows including welcome sequences, sophisticated cancel prevention, and automated win-back strategies.
• Subscription Incentives: Own the setup and optimization of subscription apps like Skio and Recharge to reduce churn and extend subscriber duration through strategic offers.
• Data Analysis: Execute deep-dive cohort analysis to identify specific churn drivers and high-value retention opportunities.
• Strategic Leadership: Act as the lead for all retention-related discussions, managing multiple accounts and communicating performance results directly to stakeholders.
• Ecosystem Integration: Manage relationships with key app partners and stay at the forefront of the retention tech stack to maintain a competitive edge.

Who You Are

• Klaviyo expert with deep technical ability in flows, segmentation, analytics, and optimization.
• Subscription professional skilled in Skio, Recharge, or similar platforms with a documented track record of reducing churn at scale.
• Strategic communicator confident in leading high-stakes calls, managing complex expectations, and delivering measurable results.
• Growth-oriented leader who can set vision and strategy while remaining hands-on with execution details.
• Data-informed strategist comfortable using cohort data and LTV metrics to drive decision-making.
• Self-starter with the discipline to thrive in a remote, multi-client environment and the curiosity to constantly improve systems.
• This is a chance to build the retention function and account management muscle at eJam today.
• You will make a direct impact on some of the most exciting brands in the e-commerce space.

Benefits

• Competitive base salary designed to reward high performance and impact
• 401(k) plan with company matching
• Comprehensive health benefits including medical, dental, and vision coverage
• Stock option plan so you can share in the value you help build
• Generous paid time off and company holidays
• Amazing, pet-friendly office environment
• Real ownership and autonomy to drive measurable growth
• Ongoing professional development opportunities as we scale