Service Coordinator

Description:

Corvant About Us:

At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education.

We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

Description

The Service Coordinator will create a lasting impression for Corvant – Service Division by ensuring operational efficiency and excellent customer satisfaction by effectively managing service technicians’ schedules, overseeing service workflows, and optimizing the coordination of resources. This individual will take a proactive leadership role in mentoring junior coordinators, solving complex scheduling issues, and streamlining service operations.

Requirements:

• Technician Dispatch and Coordination
• Lead the daily dispatch of service technicians, balancing skills, availability, and location to assign service calls effectively.
• Provide technicians with critical job details, including job history, customer requirements, and other pertinent information to ensure smooth execution.
• Monitor technician availability and progress throughout the day, adjusting as needed to maintain efficient routing and timely task completion.
• Troubleshoot and resolve complex scheduling or field-related issues.
• Service Workflow Management
• Take ownership of the service workflow, ensuring work orders are completed on time and within budget.
• Coordinate closely with service managers to forecast staffing needs based on upcoming service jobs and technician availability.
• Ensure timely follow-up on incomplete service orders, schedule return trips when necessary, and coordinate with the procurement team to secure required parts.
• Work with Service Manager(s) to process accurate billings daily and participate in collections efforts on Accounts Receivable as required.
• Quote and Proposal Management
• Generate detailed and accurate quotes for service jobs, collaborating with service managers and technicians to confirm scope and pricing.
• Assist in preparing and presenting larger or more complex service quotes to customers, particularly for high-value projects.
• Track quote approvals and follow up with clients, ensuring a seamless transition from quote generation to job execution.
• Customer Relations and Scheduling
• Serve as the main point of contact for key customers, ensuring a high level of service by confirming appointments, addressing scheduling concerns, and handling escalations.
• Collaborate with customers on scheduling adjustments due to emergency calls, technician availability, or unforeseen delays, ensuring transparent communication.
• Lead customer satisfaction initiatives by gathering feedback post-service and implementing process improvements where needed.
• Materials and Resource Management
• Supervise the staging and allocation of materials for service jobs, ensuring all necessary equipment and parts are available to technicians before dispatch.
• Work closely with procurement to track and expedite the delivery of essential materials for critical service calls.
• Team Leadership and Mentorship
• Assist in training new team members, ensuring they are proficient in using scheduling software and CRM systems and understand the division's processes.
• Identify areas for improvement within the coordination team and propose solutions to enhance overall service efficiency.
  
  

Required Knowledge, Skills, And Abilities

• Minimum 5 years of experience in service coordination, ideally within the construction, HVAC, or plumbing industries, preferred
• Advanced knowledge of scheduling software, CRM systems, and Microsoft Office Suite.
• Proven track record of managing complex schedules, resolving service delivery issues, and handling customer concerns.
• Strong organizational skills, with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal, to effectively liaise with technicians, customers, and internal teams.
• In-depth knowledge of HVAC and plumbing systems and terminology.
• Leadership experience or a demonstrated ability to mentor and lead a team.
  
  

SVCOPS