What are the responsibilities and job description for the Client Experience Coordinator position at Service Country?
Client Experience Coordinator (Customer Service & Dispatch)
Location: Athens, GA
Salary: $38,000–$40,000 annually
Salary: $38,000–$40,000 annually
About McGee Heating & Air
At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination.
What You’ll Do
In this role, you’ll serve as the central hub between our customers and field technicians—ensuring a seamless service experience from start to finish:
- Handle high-volume inbound customer calls with professionalism and empathy
- Schedule service appointments and optimize technician dispatch routes
- Provide real-time updates, answer questions, and manage follow-up communication
- Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
- Coordinate daily with HVAC technicians to ensure timeliness and efficiency
- Support office operations during peak seasons (including urgent service demand)
- Help maintain an organized workflow and contribute to a positive, team-driven environment
What We’re Looking For
- Experience in customer service, call center, dispatch, or administrative support
- Familiarity with ServiceTitan or similar scheduling/CRM platforms (a plus)
- Strong communication, multitasking, and problem-solving skills
- High level of accuracy and attention to detail
- Ability to thrive in a fast-paced, deadline-driven environment
- Dependable, team-oriented, and proactive mindset
- Comfortable with computers and learning new systems quickly
Why Join McGee Heating & Air?
- Competitive pay based on experience
- Stable, growing company with strong community reputation
- Supportive, collaborative team environment
- Opportunity for career growth or seasonal return opportunities
- Make a direct impact on customer satisfaction and daily operations
Ready to Apply?
If you enjoy helping people, staying organized, and being part of a team that keeps things running smoothly—we want to hear from you.
Apply today and take the next step in your customer service or operations career!
Salary : $38,000 - $40,000